Tickets and Bookings

As visitor numbers are restricted at RED to maximise the ability to physically distance, everyone including annual passholders must book a timed arrival slot in advance online. Please click here if you would like to book your session

We will not be selling tickets on site until further notice, and everyone must pre-book their tickets and session start time in advance.

Book your session in advance here.

At RED of the COVID-19 Protection Framework, we still need to limit numbers of members and general zoo visitors – and stagger arrival times to avoid crowds, which make it harder to physically distance.

As a member there is of course no charge, but you are required to book ahead. Please be considerate of others and only book the session you intend to use. You can book your session here.

Time slots enable us to stagger arrivals and reduce queuing outside the Zoo. Please keep your booked time or contact us if you’re running late, so we can shift your time slot so you can still enter the Zoo. You can contact us through replying to the email you received to confirm your booking.

Time slots enable us to stagger arrivals and reduce queuing outside the Zoo. Please keep your booked time or contact us if you’re running late, so we can shift your time slot so you can still enter the Zoo. You can contact us through replying to the email you received to confirm your booking.

We are unable to accept Council staff vouches until GREEN of the COVID-19 Protection Framework comes into effect.

Everyone including our sponsors, corporate members and VIP holders must book their Zoo visits in advance, as we have limited availability each day, and don’t want to have to turn you away.

To use your pass at RED, you will need to book a session here.  

Auckland Zoo will be releasing tickets 2 weeks in advance, 2 weeks at a time.

We want to give a little back to some of our communities, whose wellbeing we feel will benefit from a visit to Auckland Zoo in this reopening phase. Called ‘community tickets’ these are free and must be applied for, with priority given to certain types of audiences.

Eligibility: Priority will be given to the following audiences:

  • Households on low income/unemployed
  • People with additional needs and/or disabilities
  • Frontline essential workers – such as healthcare workers and essential services such as supermarket, foodbank staff, and bus drivers, etc.

This means anyone can apply, but please be aware if you do not fall into one of our priority audiences, you are less likely to be successful in your application.

You can apply here for December and January sessions.

All tickets (including gift vouchers) purchased prior to this lockdown will remain valid for their standard six-month period – so you won’t miss out!

Yes, we will refund any valid tickets or vouchers that cannot be used because the holder does not have a verified My Vaccine Pass. Current members who do not have a My Vaccine Pass can either request that their membership is put on hold until My Vaccine Passes are no longer required, or a refund. The Zoo we will refund each full month remaining on a current membership (minimum one month).

Yes, you can use your gift voucher to book a session. To use this voucher, you will need to email reservations@aucklandzoo.co.nz

Birthday parties are currently on hold. If you have booked a birthday party but would like to cancel it, you have this option, and a refund will be given. If you have booked but would like to postpone your birthday celebration event, this is also an option. Please email experiences@aucklandzoo.co.nz

Arrival and Zoo visit

It is the Auckland Unlimited (AUL) policy that all staff, volunteers, visitors, contractors, and everyone visiting any of its venues, including Auckland Zoo (which is part of AUL), must be fully vaccinated against COVID-19 from 3 December 2021 if they are 12 years or older. This means all general visitors and members will need to show their My Vaccine Pass on arrival.

Auckland Unlimited’s vaccination policy aligns with Auckland Council’s policy for its public venues and facilities. For more information regarding Auckland Councils policy, please click here.

This decision provides a welcome added level of protection for the Zoo’s animals. There are a rising number of zoo animal cases overseas – with many species susceptible to contracting COVID-19, and in some instances, this has resulted in the death of these animals from the virus. Although a vaccine has now been developed for animals, it is not yet available in New Zealand.  We are therefore pleased to have this additional safety measure on top of our exiting extensive biosecurity protocols – that our veterinary and animal care staff have in place to help ensure the health of the Zoo’s animals.

Everyone 12 years and older is required to have a ‘My Vaccine Pass’ to visit Auckland Zoo.  This includes all staff, volunteers, visitors, partners, contractors, and anyone else coming into the Zoo.

We will have Auckland Zoo QR codes to scan in at the entrance and around the Zoo. There will also be separate QR codes for our cafes and the Zoo shop.

Due to physical distancing challenges, we will not be running keeper talks until further notice. However, we will continue to share keeper videos on social media so you can keep up to date on our animals.

Wētāpunga, Te Puna Café, and the Watering Hole will be open via service windows. Te Puna café will also open its indoor and deck area to a maximum of 50 visitors who can purchase from the café’s servery and seat at distanced tables, with mask-wearing mandatory when not eating or drinking. All visitors will need to scan our dedicated café COVID-19 Tracer app posters (or sign in manually) when using any of these cafes.

Unfortunately, it’s not possible at present due to the extra cleaning protocols required, which would necessitate staff using a fresh pair of gloves for each customer bringing their own cup – creating a significant amount of waste. 

Our coffee cups and lids are fully compostable in our Zoo food waste bins on site.

For everyone’s protection, the Zoo remains cashless (contactless EFTPOS only).

KidZone remains closed, along wit the Little Diggers and the big slides.

The Zoo shop (open to Zoo visitors only) will see a maximum of 30 visit at any one time, and everyone must scan in using the dedicated Ministry of Health’s COVID-19 Tracer App (or sign in manually) and wear a mask. The shop’s Membership hub will operate from the service window, and the ‘Click & Collect’ desk from the shop door closest to the Zoo carpark.

Our online store is operating and dispatching orders, but if you can't find the product that you're after please email us at shop@aucklandzoo.co.nz and our friendly staff will be happy to assist.

Yes, you can purchase reusable masks. We will have adults and kids sizes available.

  1. ALL visitors must have a pre-booked session for the date and time of their visit for themselves and everyone in their ‘bubble’ group, as well as a valid membership pass(es) or community ticket(s). Members can make a booking here on our website.
  2. Vaccination passes are mandatory for all Zoo visitors 12+ years as per the Auckland Unlimited (AUL) Covid-19 vaccination policy for all Auckland Unlimited venues, including Auckland Zoo (which is part of AUL). You will need to show your My Vaccine Pass on arrival, along with your confirmed booking.
  3. Face coverings are mandatory for all visitors 12+ years on site at the Zoo from 3 December, except for those with medical exemptions, and when eating or drinking. If you don’t have a face cover, you’ll be able to purchase a reusable one from us.
  4. In line with Government regulations, all visitors must scan in using the Ministry of Health’s COVID-19 Tracer app or sign in manually before entering the Zoo.

All Auckland Zoo terms and conditons of entry must also be adhered to.

Zoo animals, staff and volunteers and COVID-19

There are now a rising number of zoo cases of animals overseas contracting COVID-19, and in some instances, this has resulted in the death of these animals from the virus. While a vaccine has been developed for animals, it is not yet available in New Zealand.

The Zoo welcomes Auckland Unlimited’s (AUL) policy requiring everyone visiting its venues, including Auckland Zoo (part of AUL), to have a ‘My Vaccine Pass’ – as it does offer an added level of protection, over and above what our veterinary and animal care staff are already doing to protect the health of the Zoo’s animals.

In addition to the same high level of care, hygiene and biosecurity protocols implemented for all the Zoo’s animal species, since 2020, we’ve implemented extra precautionary biosecurity protocols to further protect primates and carnivores - the more at-risk of COVID-19 species. This involves our specialist staff caring for these species wearing PPE - face masks, and gloves – at all times they are in close proximity to these animals, when undertaking animal food preparation, and when cleaning their indoor and outdoor habitats.

 The Zoo’s specialist veterinary staff stay up to date with the latest COVID-19 research and information on COVID-19 in different species, which continues to evolve, and is actively shared between zoos globally. It’s possible vaccines may become a reality for some animals in the future, pending further risk assessment and the availability of licensed animal vaccines. Should such a vaccine become available, the Zoo would adopt it on a case-by-case basis and according to a risk assessment at the time.

The risk of animals passing COVID-19 to people is considered very low. Our Zoo animals may be at some risk of contracting COVID from people. To minimise this, a key precautionary measure remains the wearing of PPE (Personal Protective Equipment) at all times by those Zoo staff working in close proximity to these animals, undertaking animal food preparation and when cleaning their indoor and outdoor habitats. Our staff are also double vaccinated against COVID-19.

As of 3 December, Auckland Unlimited will implement its Vaccination Policy which means that all staff, volunteers, contractors, partners, clients, suppliers and visitors who enter our spaces must be fully vaccinated. Staff who have yet to complete the vaccinations will be unable to work onsite until they are fully vaccinated.

The Auckland Unlimited vaccination policy will be reviewed regularly in accordance with government guidelines at which time, it may be possible to once again welcome unvaccinated visitors back to the Zoo.

We have many Zoo measures and all the Government and Ministry of Health’s COVID-19 protocols in place to keep our staff and volunteers safe and minimise their risk to each other. This includes minimising staff to staff contact with physical distancing, stepping up hygiene measures within all working environments across the Zoo. In addition, we continue to have Zoo staff that are not directly involved in caring for our animals or involved in the essential running of our Zoo, working from home. In addition, as per the Auckland Unlimited vaccination policy, all staff and volunteers at the Zoo must be fully vaccinated against COVID-19.

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Annual Pass FAQs

We’ve put together some specific FAQs for our Annual Pass members to help you with all your membership and associated COVID-related questions for your Zoo visit.

  1. What you need to do to prepare for your visit.
  2. Why you need to book your visit
  3. What to expect when you visit.
  4. How is the Zoo different at Traffic Light RED?