We’re open! Bookings are required for school holidays.

Here’s all you need to know to ‘Get Zoo Ready’ for your first spring visit!

  1. Pre-book online: During school holidays (Saturday 26 September to Sunday 11 October) everyone must pre-book tickets online. This includes choosing a session time, so that we can stagger everyone's visits to spread the number of people in the Zoo at any one time, in an effort to keep your pride safe.
  2. Annual Pass members’  will also need to pre-book on weekdays as well as weekends of the school holidays (at no charge), as this is one of the busiest two weeks of the year at the Zoo. At Alert Level 2, and in time for school holidays, we’ve increased the capacity we’re admitting to the Zoo, but we ask that all our members be considerate and stick to 1 booking per day. If you’re unable to make your Zoo session time, please let us know so that we can release your booking for another member to enjoy.
  3. Contact tracing and queuing: For health and safety and in line with Government regulations, we must be able to contact trace everyone. Please download the Ministry of Health’s NZ COVID Tracer App and scan in at our entrance on arrival. If you’re unsure how to do this, our staff can help you. If you don’t have a phone, don’t worry! Our lovely staff will have you sign in manually with us.

We encourage you, if you can, to join us in uniting against COVID-19 and to follow the advice of our Government and Ministry of Health by wearing a face mask or face covering. This is especially important when we’re outside our homes and in places where it’s hard to stay 2 metres away from other people

Keeping you and your whānau safe: For the health and safety of everyone we’re closing some of our indoor areas where it’s not possible to sufficiently social distance. These include:

  • Night Forest (kiwi habitat),
  • Vet Hospital viewing gallery,
  • High Country Hut (to see whio, takahē) and;
  • ‘The Domes’.

The Zoo is cashless (including our Zoo shop and cafes) and our cafes will use only compostable cups and serve food in compostable takeaway packaging.

Whether you’re visiting in person or are at home, here in Aotearoa or overseas, we’ll be continuing to bring Auckland Zoo to you, here on our website and via our social channels so that we can all stay connected and continue to share our love for wildlife and wild places.

To everyone – our much-valued community of friends and visitors (to the Zoo and online), all our partners and our own Zoo whanau - ngā mihi nui (thank you), kia kaha (stay strong) and be kind. Together we can keep everyone safe and connected at this unprecedented time. Aroha to you all. 

https://rfacdn.nz/zoo/assets/media/kea-ledge-rectangle.jpg

Book a General Admission visit

Click here to book a General Admission visit.

https://rfacdn.nz/zoo/assets/media/giraffe-gallery-2.jpg

Book an Annual Pass member visit

Click here to book a free Annual Pass member visit.

Q&As

If you are a General Admission visitor OR a Annual Pass Member , you must pre-book online for the September school holiday period.

We kindly ask that you arrive for the start of your pre-booked session – and stay as long as you like at the Zoo! Please allow extra time for finding a park.

Our cashier windows at the main front entrance will be closed until further notice. You can purchase a ticket in advance through our website. In addition you’ll need to book a day and session for your visit to the Zoo.

Your support means the world to us – and the animals that we care for here at the Zoo and in the wild. When we have to close due to COVID-19 and you can’t visit, we will simply extend your membership for the period that we are closed due to Covid-19, so that you won’t miss out, and will still receive your full 12-months’ membership.

You don’t need to contact us to receive this additional period of membership as we’ll change your end-date automatically. If your membership was due for renewal while we’ve been closed during August, you will also receive the same extension to ensure you receive your full 12-months’ membership.

If you do have any other specific questions, please email annual.passes@aucklandzoo.co.nz and we will get back to you as soon as we can.

Every day of the school holidays are busy at Auckland Zoo and due to COVID-19 Alert Level 2, we need to stagger the number of people coming in at any one time. This is the fairest way for everyone. As an annual pass member, there is of course, no charge, but we do need you to book ahead, and choose a session. 

We are committing to extending memberships for any lockdown period when the Zoo is closed for an extended period, however we cannot refund memberships. Your support means the world to us – and the animals that we care for here at the Zoo and in the wild. When we have to close due to COVID-19 and you can’t visit, we will simply extend your membership for the period that we are closed due to Covid-19, so that you won’t miss out, and will still receive your full 12-months’ membership.

You don’t need to contact us to receive this additional period of membership as we’ll change your end-date automatically. If your membership was due for renewal while we’ve been closed during August, you will also receive the same extension to ensure you receive your full 12-months’ membership.

If you do have any other specific questions, please email annual.passes@aucklandzoo.co.nz and we will get back to you as soon as we can.

We have many measures in place to keep our Zoo staff, volunteers and you, our much-valued  whānau of visitors, safe. This includes minimising contact through social distancing protocols, and the continuation of our intensive regime of cleaning and hygiene measures across the Zoo. You will find posters and signage around the Zoo to inform you of our measures and how to stay safe.

To keep you and your pride safe, we’re asking everyone to keep a lion’s length between each other, and you’ll see the ‘paw prints’ on the ground at our entry area, where visitors will queue, to help you do this.

Zoo staff and volunteers are also following the advice of our Government and Ministry of Health by wearing a face mask or face covering. This is especially important when we’re outside our homes and in places where it’s hard to stay 2 metres away from other people, we are encouraging visitors to do the same.

As a visitor to the Zoo, you’ll see hand sanitiser for your use everywhere. Continuing to wash our hands regularly is one of the most important things we can do.  You will also go through our entry process that includes contact tracing, using the official government tracing app, and if you don’t have access to this app, you can manually sign in at the front entrance

In addition, we are closing inside areas of the Zoo where it’s not possible to sufficiently social distance, and our cafes and Zoo shop have made changes to ensure Alert Level 2 measures are implemented. 

And finally, the Zoo will still have a number of hire items available (such as mobility scooters, wheelchairs and umbrellas) – these will have a strict sanitisation schedule between visitor use. Unfortunately pushchairs/prams will not be available for hire.

Unfortunately, we won’t be running keeper talks and behind-the-scenes experiences for the time being. Please sign up to our Zoo Newsletter or follow us on Social media to find out when these will resume.

Yes! We’re proud to have stage one of the South East Jungle Asia Track open to visitors, come visit the orangutans and siamang in their new state-of-the-art purpose built habitat.

You can still enjoy delicious kai at Wetapunga Café, Te Puna and The Watering Hole with social distancing procedures in place, but The Lookout will remain closed until further notice. The Old Elephant house will be open, however hours will vary.

For the cafes that remain open, no cash will be accepted (only contactless payment) and coffee will be served in compostable takeaway packaging.

The zoo will not be accepting cash payments at our cafes and eateries, the Zoo shop or for hire items at the Information Centre. Instead visitors can pay for things using our contactless eftpos terminals.

KidZone and the playground will be open and the diggers at KidZone will still be operational, but only through contactless (cashless) payment.

COVID-19 is a brand-new strain of coronavirus and global experts currently know very little about it in humans, let alone animals at this point. Coronaviruses have always been a part of animal biology and occur naturally in all sorts of different species. Our own vets and keepers are monitoring the very latest research and evidence to help understand how this new virus acts in animals. We are, of course, taking every precaution for visitors, our wider community, staff, and animals.  Our expert teams have always had a strict set of biosecurity measures in place given that we’re home to so many rare and precious species, and our staff will continue to ensure that the animals enjoy the exact same levels of care and attention they receive all year round.

Global experts are still working to understand more about novel coronavirus Covid-19. The current understanding is that the virus was transferred to humans largely due to animals caught and traded illegally. However, the precautions and strict set of biosecurity measures that we have always had in place to protect our staff, visitors and the precious animals we care for means that there is minimal risk posed by the animals at Auckland Zoo to our staff.

It’s an extremely busy time for us at the moment, and we understand the frustration that you might feel if you are trying to speak to someone on the phone but cannot get through. For this reason, we ask that all visitor enquiries are sent by email to info@aucklandzoo.co.nz. The team is responding to those queries every day and someone will get back to you as soon as they possibly can.

Due to the impacts of COVID-19, the completion of South East Asia Jungle Track has, inevitably, been delayed. The remaining habitats – our ‘lowlands habitat’ for tigers and otters, and our swamp forest habitat (tropical dome) for Sunda gharial (crocodiles) fish and other reptiles, and wetlands area including a boardwalk across our lake, will now open in late 2021. We will keep you posted.

The good news is that we have managed to complete and open Phase One of this project. This includes our stunning ‘high canopy’ primate habitat – home to orangutans and siamangs, as well as Te Puna, our wonderful new café and function venue.

As part of Regional Facilities Auckland (RFA) – a Council Controlled Organisation (CCO) – Auckland Zoo has so far been able to continue providing the same high level of expert care and quality of life for the animals at the Zoo we always provide. Plus, maintain essential onsite operations, whilst we’ve been closed due to COVID-19. 

Auckland Zoo is a not-for-profit conservation organisation and approximately 60% of our revenue is generated through entry fees, so the impact of closure is significant and despite the generous support of RFA and Auckland Council, the Zoo is has had to limit the scope of its operations and community programmes to ensure the ongoing care of species at the Zoo.

At this difficult time, alternative sources of revenue – such as donations and sponsorships – have never been more and important and we will continue to identify potential new sources of revenue and financial support to increase our conservation impact in New Zealand and overseas.

If you would like to find out how you can support the Zoo and its mission to bring people together to build a future for wildlife then click here.

There are lots of ways you can support the Zoo and all the amazing conservation work we are continuing to do while we’re closed to you, our much-valued visitors.

Purchase a membership >

Our Annual Pass memberships are the best way to support Auckland Zoo on an ongoing basis. They help fund the amazing care we provide the animals here at the Zoo, as well as contributing to all of our Wild Work – helping threatened wildlife in the wild – be that breeding native species for release to safe places in the wild, or working directly in the wild, monitoring and surveying species, helping restore habitats or providing essential health care to critically endangered species like kākāpō and takahē.

Donate here >

We know Covid-19 has been tough for everyone; here and around the world and your support means more to Auckland Zoo now, than ever before.

As a not-for-profit wildlife conservation science organisation, and part of a charitable organisation, Auckland Zoo is heavily reliant on the hundreds of thousands of wonderful wildlife-loving people who visit us each year, to help fund our animal care operations every single day and continue to build a future for wildlife.

If you can purchase a ticket or annual pass and visit us during Alert Level 2 and later at Level 1 - this is by far the best way to support us. If you can’t – and love what we do as much as we do – then please consider donating towards our work. If you would like to support Auckland Zoo and its mission to bring people together to build a future for wildlife through a donation, you can do so here

You can also donate to our Auckland Zoo Conservation Fund – supporting our conservation efforts in the wild – financial and practical support that’s making a hugely positive difference – for our precious native species here in Aotearoa, and for exotic species and their habitats all across the globe. Learn more here.