What’s new at Auckland Zoo at Level 1?!

Kia ora tatou.

We are really thrilled that good science, perseverance and no small amount of hard work (by every Kiwi) means we have returned to Alert Level 1.

This means that visitors – including our valued members – no longer need to book a session in advance to come and reconnect with wildlife, and each other, at the Zoo. But just because you don’t have to book, it doesn’t mean you shouldn’t!

An online ticket is valid for up to three months and it means you and your whanau can get straight in when you arrive, so we always recommend everyone pre-purchase.

 Although it’s no longer a requirement, the best way to keep Aotearoa safe (and the Zoo open!) is to keep on washing your hands regularly, avoid touching your face and, if you are unwell, please stay home and come back when you’re feeling 100%!

Kia kaha and welcome back!


As of Tuesday 9 June, there will not be any virtual queueing or requirement for online booking. Visitors can purchase a ticket online here, or can purchase at the gate cashier windows in our entry plaza. Members no longer have to book in a visit in advance.

We will be retaining many of the physical distancing reminders out in the zoo and also retain the increased frequency of cleaning of high contact areas and the hygiene stations/sanitisers around the site. Contact tracing will be voluntary via the government app which will be available for visitors to use on arrival.

If you have booked a general admission visit, this visit confirmation email is now an online ticket, which can be used on any date up to 3 months from date of purchase. Member visits are no longer necessary, and you can use your discretion whether you wish to visit at the time you have booked for.

There will be some small differences in the way we operate as compared to Level 0:

  1. Some indoor areas may be closed
  2. Keeper talks are currently on hold
  3. Physical distancing is not required, but recommended
  4. Contact tracing is available on-site and is voluntary
  5. We will retain our increased frequency of cleaning and sanitation

These differences may change over time - check back here for the latest updates.