A visit to Auckland Zoo is a great way to reconnect with wildlife and recharge your batteries after life in Alert Levels 3 and 4, and we are just as excited as you about welcoming you back next week.

In order that we can do that safely, there is some important stuff you need to know, so please make sure you read this page carefully before heading over to see us!

First and foremost, your visit to Auckland Zoo during Alert Level 2 is going to be the awesome experience it has always been but there are some important changes that we have made to make sure that we keep all of you, our staff, and the animals safe. In order to visit the Zoo, you need to book a visit online - regardless of if you are a member or general admission visitor.

We will not be selling tickets to the Zoo at the gate - you will need to book a visit before arriving. 

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Book a General Admission Visit

If you are a non-member, this is the place you need to go to book your tickets and visit the Zoo.

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Book a Member Visit

If you are a Friends of the Zoo Annual Passholder, book your visit in here for free.

Once you're booked in for a visit to the Zoo above, there is one more step we need you to follow. 

How to join the queue:

  1. Go to nextup.kiwi/zoo
  2. Register the details of everyone in your group in order to join the NextUp virtual queue - all adults over the age of 15 must provide name, phone number and email address.
  3. You're in the queue! 
  4. If possible, time your arrival at the Zoo with the wait time e.g. if you live 15 mins travel time away and the wait time is 20 mins, sign in from home and leave straight away so that you arrive just as your turn comes up. 
  5. No mobile? No problem! Please ask ONE person in your group only to visit our help desk outside the Zoo entrance and our team will help you join the NextUp virtual queue.

How to enter the Zoo:

  1. Leave NextUp open in your browser window and keep an eye on your mobile, we’ll update you when it’s your turn to come in. Until then, please wait in your car or outside in a safe place if you arrive on foot, bike or by public transport.
  2. If you don’t have a mobile phone, you’ll need to keep an eye on the screen outside the Zoo for your reference.
  3. When it’s your turn to come in, you have 15 minutes to reach the check-in desk at the Zoo entry. Please only go to the Check-In desk if you have received notification that it’s your turn.
  4. At the check-in desk, we’ll process you in and check that you have a valid pre-booked ticket. PLEASE NOTE that Annual Pass Members must also pre-book, though this service is free. Your membership will also be validated at the check-in desk.
  5. If for any reason you can’t make it on time, then please cancel via your mobile.

Powered by NextUp.

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FAQs

The Zoo will open to the public on Wednesday 27th May at 9.30am. There will also be two Member only days on the 25th and 26th May.

Normal operating hours apply (9.30am-5pm)

There will be a limited number of tickets available each day and these must be booked online before you visit (this also applies to Annual Pass members, though your booking will be free)

You can book into one of three sessions. 9.30am-11am, 11am-12.30pm and 12.30-4.15pm. The session only indicates the time you must arrive, you can stay for as long as you want.

Before you can enter the Zoo, you must join our NextUp virtual queue as above and provide contact tracing details. This information will be kept for 60 days and can only be used if there is a requirement to contact trace, in which case it will be provided to the Ministry of Health. More details are available in the NextUp privacy policy.

When it is your turn to enter the Zoo, you will receive a notification on your phone. IMPORTANT REMINDER: You must have a pre-booked online ticket (even if you are an Annual Pass member) AND a NextUp reference to enter the Zoo. Visitors with valid online tickets who do not have a phone must go to the Help Desk outside the Zoo’s main entrance in order to be manually added to the NextUp virtual queue.

As always, your safety, and the safety of our staff and wildlife is our top priority and we are following Ministry of Health guidelines to ensure we do this. As a consequence, we ask that all visitors observe the recommended 1m minimum physical distance from other groups at all times. We will assist with this by introducing the following changes to the Zoo visitor experience:

  1. All visitors must provide contact tracing information before entering the Zoo (this is done using our NextUp virtual queueing system as above)
  2. We will be operating on a cashless basis meaning only contactless payments will be accepted
  3. Some indoor spaces where space is limited will be closed:
    1. The kiwi habitat
    2. Kidzone
    3. Vet hospital gallery
    4. High Country hut (whio, takahe)
    5. Meerkat tunnels
  4. All high contact areas – toilets, play areas, door handles, etc – will be regularly cleaned with hand washing facilities and or hand sanitiser stations located nearby
  5. All of our cafes will be open except the Lookout (Te Wao Nui) serving takeaway food and drink only. Sitting inside the cafes is not permitted and outdoor seating will be spaced to allow for the required physical distancing. Please do not share tables with other groups.
  6. The Zoo Shop will be open, with a slightly different layout. The team will be carefully managing capacity to avoid overcrowding.
  7. Some outdoor paths may be one-way only where space is limited, and we ask that visitors keep moving through these spaces and do not congregate.
  8. There will be no keeper talks on site, though we encourage you to watch our online keeper talks and videos for free at our animal hub.
  9. Prams will be unavailable for hire at the Zoo.

You will need to show us your receipt of purchase for your annual pass, as well as some form of identification (drivers licence, passport or credit card etc).

Unfortunately, if there is no availability on your preferred day, please look for an alternative. We will be releasing more available dates every week - check back if you want to book far ahead.

No, while we are limiting the number of tickets to the Zoo, members must also book a session online here. There is no cost to members to do this, but membership ID cards/records will be checked on entry.

At the moment, you must pre-book your ticket online before visiting the Zoo.

At the moment, we can only accept pre-booked online tickets but we will begin selling tickets at the Zoo again as soon as we believe it is safe to do so. Please keep checking this page, or social media for information, or sign up for our newsletter.

NextUp is a New Zealand-made virtual queuing system that many businesses (including supermarkets) have been using to help manage queues during the Covid-19 outbreak. You join the queue online or by TXT message and then wait in your car or in a safe place until you are notified that you are at the front of the queue. That way the number of people waiting in a physical queue is reduced.

For more information on NextUp and its privacy policy, click here.

We are required by law to collect contact details for everyone visiting the Zoo. Your information can only be used if contact tracing is required, at which point it will be shared with the Ministry of Health. We will not be able to admit anyone who does not provide their details for contact tracing.

We want to make your experience as enjoyable and safe as possible

On-site, the Zoo is also implementing a comprehensive range of safety measures to meet Government and Ministry of Health Covid-19 guidelines.