We’re open! Bookings no longer required.

Here’s all you need to know to ‘Get Zoo Ready’ for your first spring visit!

In great news, Tāmaki Makaurau moves down to COVID-19 Alert Level One on Thursday 8 October.

We’re very happy to share this means from Thursday 8 October you no longer need to book a session in advance (whether you have an annual membership or are a general zoo visitor).

Of course, as a general visitor you and your whanau and friends can still conveniently purchase your tickets online to visit whenever you like within three months of booking. Alternatively, you can buy tickets at the Zoo the day you visit (the Zoo is still cashless, but we continue to accept eftpos and card payment). At Alert Level One it’s also now safe for us to reopen all our enclosed visitor areas - our Night Forest (kiwi viewing), Vet Hospital viewing gallery, meerkat tunnels and The Domes. Tickets for dates after the school holidays will be released on Wednesday 7 October.

Join us in keeping it safe for everyone

Our Government has recommended that everyone continues to use the NZ COVID Tracer app, or sign in manually to places they visit and Auckland Zoo fully supports this pro-active measure to help keep our team of five million safe. We’ll therefore continue to ask visitors to sign-in with this COVID tracer app or help them record their visit manually. We’ll also continue to encourage social distancing and mask wearing where it’s hard to keep a 2m distance from others, maintain our high level of cleaning protocols throughout the Zoo and remain cashless.

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Book a General Admission visit

Click here to book a General Admission visit.

FAQs

At Alert Level you can pre-purchase your tickets online (valid for 3 months from the date you purchase) or you can purchase tickets onsite at the Zoo when you visit. If you have an annual membership you can visit any time during opening hours.

Our Government has recommended that everyone continues to use the NZ COVID Tracer app, or sign in manually to places they visit and Auckland Zoo fully supports this pro-active measure to help keep our team of five million safe. We’ll therefore continue to ask visitors (both annual passholders and general visitors) to sign-in with this COVID tracer app or help them record their visit manually. We’ll also continue to encourage social distancing and mask wearing where it’s hard to keep a 2m distance from others, maintain our high level of cleaning protocols throughout the Zoo and remain cashless. For the time being our cafes will continue using compostable cups, and will also accept visitors’ reusable cups.

Yes, you can purchase tickets at the gate, but please be aware that we are cashless – an ongoing pro-active health and safety measure.

We are committing to extending memberships for any lockdown period when the Zoo is closed for an extended period, however we cannot refund memberships. Your support means the world to us – and the animals that we care for here at the Zoo and in the wild. When we have to close due to COVID-19 and you can’t visit, we will simply extend your membership for the period that we are closed due to Covid-19, so that you won’t miss out, and will still receive your full 12-months’ membership.

You don’t need to contact us to receive this additional period of membership as we’ll change your end-date automatically. If your membership was due for renewal while we’ve been closed during August, you will also receive the same extension to ensure you receive your full 12-months’ membership.

If you do have any other specific questions, please email annual.passes@aucklandzoo.co.nz and we will get back to you as soon as we can.

We have many measures in place to keep our Zoo staff, volunteers, and you, our much valued whānau of visitors, safe. In line with Government recommendations, this includes asking all visitors to continue to sign in using the NZ COVID Tracer App (or sign-in manually), to maintain social distancing and wear masks where it’s difficult to keep a 2-metre distance. We will continue our intensive regime of cleaning and hygiene measures across the Zoo You will find hand sanitiser throughout the Zoo for your use, and posters and signage around the Zoo to inform you of our measures and how to stay safe.

Our keeper talks will resume when we introduce our Summer Hours (9.30am – 5.30pm, with last entry at 4.30pm) on Saturday 24 October.

At present, we are unable to deliver any behind the scenes experiences. Please sign up for our e-newsletter to keep up-to-date with all the new things happening at the Zoo here.

These are currently on hold. Please sign up for our e-newsletter to keep up-to-date with all the new things happening at the Zoo here.

We are fully booked for 2020. Click here for more details.

We are delighted that Stage One of this incredible development is now open – this includes our high canopy primate habitat for orangutans and siamangs, and our new café and function venue, Te Puna, that overlooks our lake. The COVID-19 pandemic has inevitably impacted our timelines for completing the remaining habitats that make up this project – the biggest in our history! These include our lowlands habitat for tigers and otters, our lake and wetlands area and our swamp forest habitat (an amazing climate-controlled tropical dome) for crocodiles, turtles, tortoise, and many different fish species. These areas will now open next summer (2021-22).

All of our cafes will be open and we will continue using compostable cups until further notice. The Look Out (take-away venue) will open from Thursday to Sunday, and our Old Elephant House restaurant, will open from Wednesday to Sunday each week.

Auckland Zoo will remain cashless as it has been at Alert Levels 2, 3 & 4. Remaining cashless helps us improve the customer arrival experience and minimise the risk of transmission of Covid-19.

As part of Regional Facilities Auckland (RFA) – a Council Controlled Organisation (CCO) – Auckland Zoo has so far been able to continue providing the same high level of expert care and quality of life for the animals

at the Zoo we always provide. Plus, maintain essential onsite operations, whilst we’ve been closed or had restricted visitation due to COVID-19.

Auckland Zoo is a not-for-profit conservation organisation and approximately 60% of our revenue is generated through entry fees, so the impact of closure is significant and despite the generous support of RFA and Auckland Council, the Zoo is has had to limit the scope of its operations and community programmes to ensure the ongoing care of species at the Zoo.

At this difficult time, alternative sources of revenue – such as donations and sponsorships – have never been more and important and we will continue to identify potential new sources of revenue and financial support to increase our conservation impact in New Zealand and overseas.

If you would like to find out how you can support the Zoo and its mission to bring people together to build a future for wildlife then click here.

There are lots of ways you can support the Zoo and all the amazing conservation work we are continuing to do while we’re closed to you, our much-valued visitors.

Purchase a membership >

Our Annual Pass memberships are the best way to support Auckland Zoo on an ongoing basis. They help fund the amazing care we provide the animals here at the Zoo, as well as contributing to all of our Wild Work – helping threatened wildlife in the wild – be that breeding native species for release to safe places in the wild, or working directly in the wild, monitoring and surveying species, helping restore habitats or providing essential health care to critically endangered species like kākāpō and takahē.

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