1. ​Push chairs - Auckland Zoo's Infomation Centre hires out single and double pushchairs for $8 plus a bond of a drivers license or car keys. To book these, call +64 9 360 3805 or email reservations@aucklandzoo.co.nz. 
2. Umbrellas - Auckland Zoo's Information Centre hires out umbrellas for $4 plus bond of a driver licence (or equivalent). There is also a range of wet weather apparel for purchase from WildZone gift shop.
3. Toilets and parent/child facilities - Toilets and baby changing facilities are situated throughout the Zoo. Parents room with breastfeeding facilities are also available. Check our map to see locations.

1. Caregivers - Should you require a caregiver to accompany you at the Zoo, they will receive free entry. Be sure to advise cashiers upon entry and they will process for you. If you have any further questions, please feel free to call our Information Centre on +64 9 360 3805.
2. Wheelchairs and mobility scooters - Approximately 90% of Auckland Zoo is accessible by wheelchair, and 70% by mobility scooter. A map explaining inaccessible areas is available free of charge on request from the cashiers or at the Zoo's Information Centre near the main entrance.
3. Accessible car parking - Accessible car parking is available in the Motions Road car park, closest to the main entrance to the Zoo, for vehicles displaying a current mobility parking permit.
4. Wheelchairs and mobility scooter hire - Mobility Scooters are welcome and now available for $15.00 to hire. Our wheelchairs are small and medium so they can easily navigate as much of our terrain as possible. To book these, either calling +64 9 360 3805 or email reservations@aucklandzoo.co.nz. When you pick up your wheelchair, we will require a bond item (car keys or drivers licence).
5. Assistance dogs -  Dogs from organisations* who have successfully completed on-site zoo assessments and are fully vaccinated and trained are welcome to accompany their owners to the Zoo. We ask that you please contact us prior to your visit on +64 9 360 3805. No other animals are permitted to be brought in to the Zoo.
6. Autism - Auckland Zoo in conjunction with Autism NZ have developed this Story for Understanding - Staying Safe at Auckland Zoo.

*Assistance dog organisations who have approved access to the Zoo:
Assistance Dogs New Zealand
The Royal New Zealand Foundation of the Blind (RNZFB)

1. Toilet Facilities - Please refer to our map for wheelchair accessible toilet facilities.
2. If you require any additional assistance during your visit, please approach any staff member or Zoo volunteer, or visit the Information Centre near the main entrance.

The Zoo Shop is open every day from 9.30am to 5.30pm and is packed full of fun souvenirs, gifts, clothing, books and toys. 

With a strong focus on conservation and sustainability, the Zoo Shop offers a range of products made from recyclable and sustainable sources, many of which contribute to humanitarian and conservation projects around the world - so if you're looking for great gifts with heart, then look no further than The Zoo Shop.

Our new South East Asia Jungle Track, the most ambitious project in our 99-year history, is all about providing exceptional habitats for our animals and a world-class immersive experience for all who visit - and is now not too far away from opening! You can currently visit our High Canpoby habitat for Orangutans and Siamangs.

1. 1. Visitors enter the Zoo at their own risk and choose to do so under these Terms and Conditions. No liability for loss, injury or damage will be accepted. 
2. 2. Visitors must enter via a public entrance and pay the applicable entrance or membership fee. No tickets will be exchanged or substituted after purchase. No refunds will be given due to inclement weather, maintenance or construction work, animals not on view, or exhibits closed.
3. 3. Auckland Zoo has the authority to close the Zoo or any part thereof, including any animal exhibit or show, remove animals from display for any reason and/or vary the advertised programs at any time for any reason whatsoever including in the interests of safety and will not be liable for any loss or expense incurred by a visitor as a result of such closure or variation.
4. 4. Visitors must not enter any enclosure, cross any barrier, or enter any area marked 'no entry' or 'staff only', unless accompanied by an Auckland Zoo staff member.
5. 5. Children must be supervised at all times by a responsible adult aged 15 years or over. The Zoo reserves the right to report any unaccompanied children to the appropriate authorities.
6. 6. Visitors must not bring into the Zoo any animal (excluding fully-vaccinated, pre-approved assistance dogs), costume (if deemed inappropriate by Auckland Zoo), balloons, balls, frisbees or other throwing or sporting devices, whistles, horns or other noisemakers, motorised vehicles, bicycles, rollerskates, rollerblades, skateboards, scooters or similar apparatus; alcohol or illegal substance. Toddlers' bicycles are permitted only if fitted with a rigid fixed handle and under the control of a responsible adult at all times. Auckland Zoo reserves the right to inspect any visitor’s bag(s) on request. Dogs must not be left in cars.
7. 7. Visitors must not touch, disturb or interfere with any animal (including free-range birds); feed any animal; throw any object; allow any objects to fall into or enter enclosures; climb on, damage or deface any structure or signage; light any fire; or litter. Remote controlled vehicles and devices, such as drones, are also prohibited. If you do allow an object to fall into an animal enclosure, please do not attempt to retrieve it and notify a member of staff.
8. 8. All visitors must wear attire appropriate for a community facility and, for safety reasons, appropriate footwear must be worn at all times. Clothing with objectionable, vulgar or offensive writing, images or imprints are not permitted. Auckland Zoo reserves the right to refuse entry to visitors wearing costumes or items of clothing that may, at Auckland Zoo's absolute discretion, be considered objectionable or have a negative impact on the Zoo’s animals or other visitors.
9. 9. Visitors must not conduct any commercial or charity activity without the written consent of Auckland Zoo. Professional (including commercial) photography and filming, including all media and commercial organisations, is only permitted by prior arrangement with our Marketing and Communications department.
10. 10. Auckland Zoo is smoke-free and smoking is not permitted in the Zoo grounds, this includes electronic cigarettes and vaping. During normal Zoo opening hours there is a designated smoking area outside the main Zoo entrance. Visitors who do not comply will be asked to leave or may be removed.
11. 11. Visitors must comply with the car parking signs displayed in the car parking area. Failure to comply may result in your vehicle being towed at your risk and expense. Auckland Zoo accepts no liability for any claim by you or any other person, whether for loss or damage to your vehicle or any other vehicle, whether resulting from using the car park or from your own negligence or otherwise.
12. 12. Visitors must comply with any other conditions or instructions displayed in Zoo grounds or communicated by Zoo personnel. 
13. 13. The Zoo retains the right to deny access and/or remove visitors who fail to comply with these Terms and Conditions of Entry, are being a public nuisance, acting recklessly and/or failing to observe directions from Zoo personnel or any Zoo signage.
14. 14. Visitors must adhere to the adult to children ratio below when visiting: 1 adult to 6 children (aged 0-14 years). Groups without adequate supervision ratios will not be permitted to enter the Zoo

Parking terms and conditions:

1. Parking in the Zoo carpark is at your own risk. Please park responsibly.
2. You must not obstruct any persons or vehicles using the carpark. You must not park in any area marked “Reserved” or “No Parking”, or in zones identified as “drop off” or “loading zones”. You must not park on the grass verges in and around the carpark. Any car parked in a mobility bay must display a current mobility pass.
3. If you breach any of these parking terms & conditions, Auckland Zoo may, at its sole discretion and at the owners’ risk and expense: Enter the vehicle; tow the vehicle; or apply a wheel clamp to the vehicle. This carpark is an Auckland Council Alcohol Ban area that is enforced by the New Zealand Police. If your vehicle has been removed from this carpark, please contact Supercity Towing (0800 728 694) to determine your vehicles whereabouts and how best to retrieve it.

The decision to deny access and/or remove any visitor is at the absolute discretion of Auckland Zoo.