Plan Your Day

1. ​Push chairs - Auckland Zoo's Infomation Centre hires out single and double pushchairs for $8 plus a bond of a drivers license or car keys. To book these, call +64 9 360 3805 or email reservations@aucklandzoo.co.nz. 
2. Umbrellas - Auckland Zoo's Information Centre hires out umbrellas for $4 plus bond of a driver licence (or equivalent). There is also a range of wet weather apparel for purchase from WildZone gift shop.
3. Toilets and parent/child facilities - Toilets and baby changing facilities are situated throughout the Zoo. Parents room with breastfeeding facilities are also available. Check our map to see locations.

1. Caregivers - Should you require a caregiver to accompany you at the Zoo, they will receive free entry. Be sure to advise cashiers upon entry and they will process for you. If you have any further questions, please feel free to call our Information Centre on +64 9 360 3805.
2. Wheelchairs and mobility scooters - Approximately 90% of Auckland Zoo is accessible by wheelchair, and 70% by mobility scooter. A map explaining inaccessible areas is available free of charge on request from the cashiers or at the Zoo's Information Centre near the main entrance.
3. Accessible car parking - Accessible car parking is available in the Motions Road car park, closest to the main entrance to the Zoo, for vehicles displaying a current mobility parking permit.
4. Wheelchairs and mobility scooter hire - Mobility Scooters are welcome and now available for $15.00 to hire. Our wheelchairs are small and medium so they can easily navigate as much of our terrain as possible. To book these, either calling +64 9 360 3805 or email reservations@aucklandzoo.co.nz. When you pick up your wheelchair, we will require a bond item (car keys or drivers licence).
5. Assistance dogs -  Dogs from organisations* who have successfully completed on-site zoo assessments and are fully vaccinated and trained are welcome to accompany their owners to the Zoo. We ask that you please contact us prior to your visit on +64 9 360 3805. No other animals are permitted to be brought in to the Zoo.
6. Autism - Auckland Zoo in conjunction with Autism NZ have developed this Story for Understanding - Staying Safe at Auckland Zoo.

*Assistance dog organisations who have approved access to the Zoo:
Assistance Dogs New Zealand
The Royal New Zealand Foundation of the Blind (RNZFB)

1. Toilet Facilities - Please refer to our map for wheelchair accessible toilet facilities.
2. If you require any additional assistance during your visit, please approach any staff member or Zoo volunteer, or visit the Information Centre near the main entrance.

The Zoo Shop is open every day from 9.30am to 5.30pm and is packed full of fun souvenirs, gifts, clothing, books and toys. 

With a strong focus on conservation and sustainability, WildZone offers a range of products made from recyclable and sustainable sources, many of which contribute to humanitarian and conservation projects around the world - so if you're looking for great gifts with heart, then look no further than The Zoo Shop.

PSA: High canopy habitat temporary closure to complete visitor pathways

From Tuesday 8 June, we’re just going to be installing the final themed concreting for the visitor pathways in our high canopy primate habitat. 

This work will take until late June and throughout this period, due to this area needing to be closed, we’ll be offering you and your whanau and friends a 20% discounted entry on all Zoo tickets.

While there will be some days the orangutans and siamangs can still use the high canopy’s aerial pathways (and these can be viewed from a range of Zoo areas), we appreciate we are unable to give you, our much-valued visitors, the full experience of our South East Asia Jungle Track high canopy habitat.

To receive this discount there’s nothing you need to do! Whether you’re purchasing tickets online, or when you arrive at Auckland Zoo, you’ll be automatically discounted.

Excitingly, during the week of 8 June, we’ll also be draining our lake to progress the building of the visitor boardwalk over the lake. In future, this will enable you to venture from our South East Asia Jungle Track’s high canopy primate habitat to our amazing new swamp forest (home to crocodile, fish, & other reptiles) and our lowlands habitat for otters and Sumatran tigers.  

Watch this space as we’ll be bringing you updates on the progress of these new habitats soon! 

Q & As

Why is the high canopy habitat closed to visitors?

The Zoo is just needing to lay the final themed concreting for the visitor pathways in this our newest animal habitat. While this is being done, it is obviously neither practical nor safe for visitors to access this area.

How long will the high canopy habitat be closed for?

We expect the concreting of these pathways will take until the end of June. However, if we’re able to complete this work any earlier, we will be letting everyone know via our social channels and on our website.

Will we still be able to see the orangutans and siamangs if we visit?

There will be some days the orangutans and siamangs can still use the high canopy’s aerial pathways (and these can be viewed from a range of Zoo areas) – so you may have some chance of seeing them. However, it is not possible for us to specify exactly when this might be, as there will be multiple factors at play.  We appreciate that during this time we are unable to give you the opportunity to fully experience the high canopy primate habitat, and see the orangutans and siamangs, which is why we are offering discounted entry while this work is happening.

I have an Annual Membership. Am I entitled to any discount or additional weeks to my membership?

The 20% discount applies to those who are purchasing one-day tickets, but not to annual memberships. There is no change to memberships. Annual members are able to visit the Zoo every day of the year (except Christmas Day!) and from late June will once again be able to fully experience the high canopy primate habitat.

How will we know when the works are finished and the habitat fully accessible to visitors?

We will be letting everyone know via our social channels and website when the works are completed. On the date the works are completed, ticket prices will return to normal.