Plan Your Day

Keeper Talks Update - 18/04/2020

Our daily animal keeper talks for our visitors and similar large group activities are currently on hold due to the COVID-19 outbreak. Stay tuned for further updates.

More info >

The below information is subject to change on a daily basis due to the ongoing situation with COVID-19 outbreak. For detailed information, contact us.

1. ​Push chairs - Single and double pushchairs are available for hire for $8 (plus bond of a driver's licence or equivalent) from the Information Centre. Pre-booking is recommended by calling (09) 360 3805.
2. Umbrellas - Auckland Zoo's Information Centre hires out umbrellas for $4 plus bond of a driver licence (or equivalent). There is also a range of wet weather apparel for purchase from WildZone gift shop.
3. Toilets and parent/child facilities - Toilets and baby changing facilities are situated throughout the Zoo. Parents room with breastfeeding facilities are also available. Check our map to see locations.

Auckland Zoo is proud to serve palm oil-free and free-range food at our cafes and food village. 

1. Food Village - Situated directly next to KidZone, we have two purpose-built food containers serving our widest range of hot and cold café food – here you can find fresh salads, sandwiches and wraps alongside burgers, hot chips and fish and chips.
2. The Watering Hole - the perfect place to relax and enjoy the stunning views of our flamingos, lions, and elephants. Enjoy Mojo coffee, Tip Top scoop ice cream, burgers, pitas, hot chips and cold beverages.
3. Wētāpunga Café - conveniently located in the Zoo's entrance plaza, Wētā Café offers Mojo coffee, Tip Top novelty ice creams and a range of cabinet food options including fresh salads, sandwiches, wraps, sweet treats and cold beverages.
4. The Lookout - located in the Zoo's New Zealand precinct Te Wao Nui, The Lookout offers Mojo coffee, cold drinks, a range of snacks and Kapiti scoop ice cream.
5. The Old Elephant House - our newest dining experience offering a full a la carte menu. Enjoy a three course meal in this licensed eatery whilst listening to the sound of our siamang gibbons calling. View the full menu here.

There are also a number of picnic areas around Auckland Zoo - sit back and relax with your purchased or packed lunch while enjoying the sights and sounds of the zoo.

Initiatives

In an effort to reduce the use of single-use plastic, Auckland Zoo no longer sells bottled water. You can fill your own bottle at our chilled water fountains located at each of these catering outlets or purchase an Auckland Zoo reusable bottle, on sale at all outlets and in our gift shop WildZone. 

*Again Again cups are currently not accepted at the Zoo under Level 2, takeaway cups will be offered instead*

We've recently introduced Again Again cups as our sole take-out option for hot drinks, instead of single-use takeaway cups. We encourage visitors to bring their own re-useable cup or pay a fully refundable $3 deposit to borrow an Again Again cup. These cups can then be used again and again at the Zoo or at dozens of other Auckland cafés that are adopting the scheme - or the cup can be returned for the $3 deposit refund. This initiative is diverting more than 160,000 cups from the landfill each year, and is part of our commitment to sustainability as a carbon-neutral organisation.  Learn more here >

1. Caregivers - Should you require a caregiver to accompany you at the Zoo, they will receive free entry. Be sure to advise cashiers upon entry and they will process for you. If you have any further questions, please feel free to call our Information Centre on +64 9 360 3805.
2. Wheelchairs and mobility scooters - Approximately 90% of Auckland Zoo is accessible by wheelchair, and 70% by mobility scooter. A map explaining inaccessible areas is available free of charge on request from the cashiers or at the Zoo's Information Centre near the main entrance.
3. Accessible car parking - Accessible car parking is available in the Motions Road car park, closest to the main entrance to the Zoo, for vehicles displaying a current mobility parking permit.
4. Wheelchairs and mobility scooter hire - Mobility Scooters are welcome and now available for $15.00 to hire. Our wheelchairs are small and medium so they can easily navigate as much of our terrain as possible. To book these, either calling +64 9 360 3805 or email reservations@aucklandzoo.co.nz. When you pick up your wheelchair, we will require a bond item (car keys or drivers licence).
5. Assistance dogs -  Dogs from organisations* who have successfully completed on-site zoo assessments and are fully vaccinated and trained are welcome to accompany their owners to the Zoo. We ask that you please contact us prior to your visit on +64 9 360 3805. No other animals are permitted to be brought in to the Zoo.
6. Autism - Auckland Zoo in conjunction with Autism NZ have developed this Story for Understanding - Staying Safe at Auckland Zoo.

*Assistance dog organisations who have approved access to the Zoo:
Assistance Dogs New Zealand
The Royal New Zealand Foundation of the Blind (RNZFB)

1. Toilet Facilities - Please refer to our map for wheelchair accessible toilet facilities.
2. If you require any additional assistance during your visit, please approach any staff member or Zoo volunteer, or visit the Information Centre near the main entrance.

WildZone gift shop is open every day from 9.30am to 5.30pm and is packed full of fun souvenirs, gifts, clothing, books and toys. 

With a strong focus on conservation and sustainability, WildZone offers a range of products made from recyclable and sustainable sources, many of which contribute to humanitarian and conservation projects around the world - so if you're looking for great gifts with heart, then look no further than WildZone.

1. If you purchased souvenir photography from the Zoo at the main entrance, click here to enter your code and view them online.

For information on our ongoing construction and works as part of our Future Zoo project, click here.