Birthday Parties

Yes, we highly recommend that you view the party venue before booking. Site visits can be arranged 10am to 4pm by appointment only. Please phone the Experience Products team on (09) 360 4700 or email.​​​

Some animals are sensitive to costumed characters. Visitors must not bring any costumes into the Zoo. Please check with our experience products team if you are unsure.​

Yes, Friends of the Zoo members receive 20% off any extra tickets bought that complement the birthday package. Please ​contact our experience products team for details.​

Due to the size of the party venue and health and safety policies, we cannot accept more than a maximum of 50 guests.

​If your guest numbers are larger than this, talk to us about your requirements as there may be another suitable venue for your party at the Zoo.​

Aside from the cottages themselves, there are two large fixed shade umbrellas at the site and an Ezi-Up to shade the seating area.

The two cottages have brightly coloured murals painted on the inside walls so require little decoration. We also have colourful themed tablecloths and bunting available at no extra cost.​

If you do wish to bring in decorations, please ensure that you discuss this with the Experience Products team first to ensure that no prohibited items are brought in. For the safety of our animals and environment, balloons, balls, piñatas, confetti, whistles, scatters and party poppers are not permitted.​

In addition, it is important that no damage is caused to the facilities. Therefore we do not allow the use of nails, screws or adhesives (including blu-tac). You may use the 3M Command range of hooks to put up decorations. All equipment and decorations must be removed at the conclusion of the party (within your hire period).​​

Yes, you are welcome to bring your own food, however there are no cooking, cooling or storage facilities available onsite, and we do not allow barbecues.

Catering options are available for pre-purchase.​​

Parties will take place regardless of weather, unless the Zoo itself is closed (in which case full refunds will be issued or we can work with you to reschedule the party).

It is important to understand that there is no rain contingency for the party area, deposits will not be refunded if you then deem the site unsuitable.​

If you are in any doubt and have not yet had a site visit with one of the Experience Products team, we invite you to book a time to view the party venue with one of us between 10am and 4pm.

We cannot issue refunds for guests who do not show up.

Wristbands can only be used for entry to your party and are not transferable as entry to the Zoo on any other day or time.

If you have extra guests on the day, or they forget their wristbands, they will have to purchase general admission tickets at cashiers and are eligible for the kids' party discount of 10%.

All party changes, postponements and cancellations must be negotiated directly with the Experience Products booking team and are at the discretion of Auckland Zoo.

If a party is cancelled at any time, the deposit is non-refundable. If a party is cancelled within ten days of the party date, all monies paid are non-refundable.

Your final guest count is due at least ten working days prior to your party date. No changes can be made after this time.​

Payment of your remaining balance must be received at least ten working days prior to your party date. If the balance is not paid in full by this date, the party may be cancelled.

Once we receive your final balance payment we will send out wristbands. It is your responsibility to ensure that your guests receive these and wear them on the day.​

Yes. A $100 non-refundable deposit and the signed terms and conditions are due when you make your booking. If you are booking less than ten days before your requested date, full numbers and payment is required to secure the date.