Āheinga
Auckland Zoo is for everyone. We work hard to make the Zoo accessible for as many people as possible. This includes people who are deaf or hard of hearing, blind or have low vision, or reduced mobility.
Please contact us before your visit about any access, support or information you may need. Call our friendly team on +64 9 360 3805 or email reservations@aucklandzoo.co.nz
At the Zoo please ask for help or advice from any of our knowledgeable staff or volunteers. They will ensure you have the best experience possible.
Over 95% of Auckland Zoo is accessible by wheelchair, prams and by mobility scooter. A map that shows inaccessible areas is available for free. Please ask our staff at the Information Centre near the main entrance for assistance.
Wheelchairs and mobility scooter hire:
To book these, either call +64 9 360 3805 or email reservations@aucklandzoo.co.nz. The pick up location for the mobility scooters and wheel chair is the Information Centre. All rentals will need a bond item (car keys or drivers license).
Certified personal assistance dogs* who are fully vaccinated and trained are welcome to accompany their owners to the Zoo. Owners must present dog certification at time of, or before, entering the Zoo. Assistance dogs must be kept on a leash and under control at all times. Owners must clean up after any toileting. Dogs ‘in-training’ are not permitted.
We ask that you please contact us prior to your visit on +64 9 360 3805 or email reservations@aucklandzoo.co.nz.
No other animals are permitted to be brought in to the Zoo.
Should you need a carer* to be with you at the Zoo, they will receive free entry. Be sure to tell cashiers upon entry and they will provide your carer free entry.
*if someone needs extra support to live their everyday life because of a disability or health problem then that support person is a carer.
Do you want an Annual Pass?
If you have any questions. Please get in touch with our membership team at annual.passes@aucklandzoo.co.nz or call us at +64 9 360 3805.
Auckland Zoo is a member of the Hāpai Access Card scheme as part of our ongoing commitment to providing an excellent and accessible experience for all visitors. If you have a Hāpai Access Card, please show it to our friendly staff when you arrive. You can also show your card throughout your Zoo visit if you need additional assistance from our Zoo staff or volunteers.
Auckland Zoo has worked with Autism NZ to develop this Story for Understanding - Staying Safe at Auckland Zoo.
This document offers autism friendly tips on visiting the Zoo.
Auckland Zoo is proud to offer a fully accessible bathroom facility for Zoo visitors and for people in our wider local community whose disabilities mean they cannot use a standard accessible toilet.
This modern spacious facility features a specially designed toilet, change bed/table with hoist, an overhead shower, and a wash basin – all of which are height-adjustable to meet all needs.
Our accessible change room operates 24/7 via a remote intercom system (accessed on the exterior of the building) with an inbuilt security system to ensure everyone’s safety.
It is located outside of the Zoo, alongside the Zoo’s administration building on the edge of the main Auckland Zoo carpark.
Accessible car parking is available in the Motions Road car park, closest to the main entrance to the Zoo, for vehicles displaying a current mobility parking permit.
If the designated parks are full, please talk to our friendly carpark secruity team or our concierge.
Any vehicles displaying a current mobility parking permit that park in the dedicated mobility space will not need to pay for parking.
Vehicles displaying a mobility parking permit but are parking in a general parking space will need to pay for their park, however they will be given an additional one-hour free parking, eg: if they paid for two hours, they would effectively get three hours of paid parking time.
Please refer to our map for wheelchair accessible toilet facilities.
Plus, our accessbile bathroom facility and change room for those whose disabilities mean they cannot use a standard accessible toilet, operates 24/7 via a remote intercom system. It is located outside of the Zoo, just alongside the Zoo’s administration building on the edge of the main Auckland Zoo carpark.
If you or your whānau would like to enjoy a meal or beverage at one of our cafes without accompanying music, you can find more information below.
We are music-free at these eateries:
Please be aware that there will be music playing in our Te Puna and Old Elephant House eateries.
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