What to do at the Zoo

Here’s all you need to know to ‘Get Zoo Ready’.

  1. Pre-book online: Everyone needing a day pass can purchase in advance online – just click the ‘Tickets’ link in the menu bar. Tickets are valid for 3 months from date of purchase. Members can visit the Zoo without pre-booking their visit in advance. Once you’re at the Zoo you can stay and long as you want! 
  2. Bring your vaccination pass: Vaccination passes are mandatory for all Zoo visitors 12 years, 3 months + as per the Auckland Unlimited (AUL) Covid-19 vaccination policy for all Auckland Unlimited venues, including Auckland Zoo (which is part of AUL). You will need to show your My Vaccine Pass on arrival, along with your ticket.
  3. Wear your mask: As a public facility, it is mandatory for visitors 12 years 3 months+ to wear a mask in all indoor areas at Auckland Zoo (cafes, Zoo Shop, etc) and we strongly recommend wearing masks outdoors too (except for those with medical exemptions, or while eating or drinking because you’ll make a mess!). If you don’t have a face cover, you’ll be able to purchase a reusable one from us.
  4. Physical distancing: Although most of the Zoo is outdoors, it’s still a good idea to keep at lion’s length (2m) apart from other visitors, especially if you’re not wearing your mask.
  5. Play it safe: If you are feeling unwell, have visited a place of interest, are waiting on test results, are a close contact of a person confirmed to have COVID-19 or have been diagnosed with COVID-19 please stay at home and call Healthline on 0800 611 116.

Visitors will be refused entry if they have symptoms of COVID-19.

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Annual Pass Member Visit

Everyone, including members and VIPs, must book their Zoo visits in advance, as we have limited availability each day, and don’t want to have to turn you away. 

Please be kind and considerate of others when booking, and only book the session you intend to use.

Ways we’re helping to keep you safe

  1. Closed areas: Indoor areas where it’s not possible to physically distance, are closed. These include our Night Forest (kiwi habitat), High Country Hut (whio and takahē), meekat tunnels, red tail blacks habitat, ‘The Domes’, little diggers, Kidzone and big slides.
  2. One-way tracks: To facilitate physical distancing, a number of our tracks are one-way. Click here for our Zoo Map showing closed areas and one-way tracks.
  3. Hygiene and physical distancing: As well as our extensive cleaning schedule, we have installed hand-sanitiser stations throughout the Zoo along with NZ COVID-19 Tracer QR Code posters, so you can scan in. Plus, look out for the paw prints and friendly signs to physically distance by your pride a ‘lion’s length (2m) from others!

Auckland Zoo’s COVID-19 terms and conditions of entry may be amended based on any Government direction

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COVID-19 FAQs

Find the answers to all of your COVID related questions for your Zoo visit.

  1. What is happening in the Traffic Light system?
  2. What you need to do to prepare for your visit.
  3. What to expect when you visit.
FAQ's

Additional COVID-19 terms and conditions of entry:

  1. ALL visitors must have a pre-booked session for the date and time of their visit for themselves and everyone in their ‘bubble’ group, as well as a valid day pass, annual pass(es) or community ticket(s). Members can make a booking here on our website.
  2. Vaccination passes are mandatory for all Zoo visitors 12 years, 3 months+ as per the Auckland Unlimited (AUL) Covid-19 vaccination policy for all Auckland Unlimited venues, including Auckland Zoo (which is part of AUL). You will need to show your My Vaccine Pass on arrival, along with your confirmed booking and a valid day or annual pass.
  3. Face coverings are mandatory for all visitors 12+ years at the Zoo from 3 December, except for those with medical exemptions, and when eating or drinking. If you don’t have a face cover, you’ll be able to purchase a reusable one from us.
  4. In line with Government regulations, all visitors must scan in using the Ministry of Health’s COVID-19 Tracer app or sign in manually before entering the Zoo.

For all terms and conditions of entry visit this page

Terms of Entry to Auckland Zoo