What to do at the Zoo

Here’s all you need to know to ‘Get Zoo Ready’.

  1. Pre-book online: Everyone, including Members, must book their Zoo visits in advance, as we have limited availability each day, and don’t want to have to turn you away. Your session time is your Zoo arrival time only - you can stay for as little or as long as you want!
  2. Session availability: Bookings will open once we know if we are moving to Level 3, stage 2. Check back here for updates! Your session time is your Zoo arrival time only - you can stay for as little or as long as you want! Please be kind and considerate of others when booking, and don’t book more than 2 slots a week.
  3. Contact tracing and queuing: For health and safety and in line with Government regulations,all visitors will be required to sign in at entry. Please download the Ministry of Health’s NZ COVID Tracer App and scan in at our entrance on arrival. If you’re unsure how to do this, our staff can help you. If you don’t have a phone, don’t worry! Our lovely staff will have you sign in manually with us.
  4. Play it safe: If you are feeling unwell, have visited a place of interest, are waiting on test results, are a close contact of a person confirmed to have COVID-19 or have been diagnosed with COVID-19 please stay at home and call Healthline on 0800 611 116.

Visitors will be refused entry if they have symptoms of COVID-19.

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Annual Pass Member Visit

Everyone, including members, must book their Zoo visits in advance, as we have limited availability each day, and don’t want to have to turn you away. 

Please be kind and considerate of others when booking, and only book the session you intend to use.

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General Admission Visit

Everyone must book their Zoo visits in advance, as we have limited availability each day, and don’t want to have to turn you away. 

Visitors wanting to use vouchers at Alert Level 2 need to email reservations@aucklandzoo.co.nz to book a session.  

Ways we’re helping to keep you safe

  1. Closed areas: Some of our indoor areas where it’s not possible to physically distance, are closed. These are our Night Forest (kiwi habitat), Vet Hospital Viewing Gallery, High Country Hut (whio and takahē), The Islands (tuatara and kākāriki), Australia Bush Track’s red-tailed black cockatoo aviary, Te Wao Nui Wild Work Centre, meerkat tunnels, ‘The Domes’, the slide and ‘Little Diggers’.
  2. One-way tracks: To facilitate physical distancing, our Africa Safari Track, Australia Bush Track, and Te Wao Nui (Aotearoa New Zealand) Track are one way.  Click here for our Zoo Map showing closed areas and one-way tracks.
  3. Hygiene: As well as our extensive cleaning schedule, we have installed hand-sanitiser stations throughout the Zoo, along with NZ COVID-19 Tracer QR Code posters, so you can scan in. Plus, look out for the paw prints and our friendly signs to physically distance by keeping your pride a ‘lion’s length’ (2m) from others!

Auckland Zoo’s COVID-19 terms and conditions of entry may be amended based on any Government direction

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COVID-19 FAQs

Find the answers to all of your COVID related questions for your Zoo visit.

  1. What is happening at Alert Level 3?
  2. What you need to do to prepare for your visit.
  3. What to expect when you visit.
  4. How is the Zoo different at Alert Level 2?

Additional COVID-19 Level 2 terms and conditions of entry:

  1. ALL visitors must have a pre-booked session for the date and time of their visit for everyone in their group, as well as valid day passes or membership passes. Bookings can be made on the Zoo website along with purchasing passes.
  2. We ask that all visitors wear face coverings at the Zoo and masks MUST be worn in all indoor areas (including the entry and exit areas). Visitors that do not have their own face covering may purchase a reusable face mask from the Zoo shop.
  3. All visitors are required to scan in (using the COVID-19 Tracer app) or sign in manually before entering the Zoo.

For all terms and conditions of entry visit this page

Terms of Entry to Auckland Zoo