General Annual Pass Membership questions

A membership is your own personal pass that allows you free entry to the zoo for a year, as well as discounts for you, your whānau and friends while you are at the zoo. You receive access to upcoming special events, competitions, discounts onsite, as well as discounted entry to partnered sites around Auckland, including Kelly Tarltons, MOTAT, and Stardome Observatory!

You will not miss out by signing up midway through the year.

Our memberships start from the date of purchase, meaning you get a year to visit the zoo from that date. You can visit every day we are open, with our only closed day being the 25th of December.

Memberships start from the date of purchase. Gift voucher memberships start from the date of redemption.

Zoo wide you receive 10% off food and drink from our café outlets, 10% off products in the Zoo Shop (excluding some charity-based items), and you can receive 20% off Zoo entry tickets for friends and family visiting with you when you show your pass at our ticket booths. Plus 25% off when you renew your membership.

Other discounts include:

  • 20% off entry to MOTAT
  • 20% off entry to Kelly Tarlton’s
  • Various discounts at the Stardome Observatory based on their events.

Other than the discounts you receive for being a member, you only need to visit an average of four times for the membership to be cheaper than buying tickets each visit!

Are you an adult with a little one that would visit our Tamariki time sessions? Would you visit once per school or public holiday? Do you want to spend a week at the zoo over summer so you can visit all our different tracks without rushing to get it done in a couple of visits? Then a membership would suit you!

We have upgraded our membership structure to give you greater flexibility in creating and managing your membership and earning savings on the additional people that you add to your annual pass membership.

Your membership allows you to visit whenever the zoo is open, you can come as your whole group, or you can come individually, and anywhere in between. Please note, by law children cannot visit the zoo by themselves until they are 15 years of age or older without parental supervision.

The main pass with a condition of entry for visiting with another member is the Guest pass which can be added to any membership. The Guest Adult can only enter if accompanied by a member from the same pass.

 

If the gift was purchased before the Membership Portal was launched, you will need to redeem your gift onsite.

Otherwise, you would have received an email regarding your gifted membership which requires you to login and create an account to redeem your membership.

If your gifted membership was purchased onsite (i.e., you received a physical gift) you will need to redeem your membership onsite.

If your gifted membership was purchased onsite (i.e., you received a physical gift) you will need to redeem your membership onsite.

For online gifted memberships:

You will receive an email with an activation code and instructions on how to activate your gift membership.

If you have never had a membership before - follow the link in your gift membership email and create a login to our Membership portal, by using the forgot password link and enter the email address that the gift membership was sent to. 

If you have had a membership before and already have a portal login – log in to the Membership portal and enter your code on the Redeem a Gift page.

On occasions, our system might find multiple memberships with the same email address and will be unable generate your portal login properly until this has been fixed, the gift membership email will indicate that you should come and see our friendly staff in the Membership Hub to resolve this.

If you have been sent the receipt/tax invoice email by the purchaser, this will not contain any instructions or links as this is only meant to be a receipt/tax invoice for the purchaser. Please check the gift delivery date, you will be sent your gift email on this date (check your spam). If the email address is incorrect, please visit our friendly staff in the Membership Hub who can redeem your voucher code for you.

For anyone who requires assistance to visit the zoo we can create a Support person pass for their support person(s) in our Membership Hub.

Just talk to our friendly staff at the Membership Hub and we can help you out. The Support person pass will allow you to bring one adult with you for free whenever you visit the zoo with your membership. This can be attached to any type of membership free of charge, for any paying member who requires assistance.

Not to worry, you can access your digital pass on the Member Details page when you login to the Membership Portal or come talk to our friendly staff at the Membership Hub.

If you have lost your pass, we can print you off a new card at the Membership Hub for a small reprinting fee.

Our passes are reusable and renewable year after year to help reduce waste. This means we do not mark your pass with a date so you can use it again if you choose to renew.

You can check your expiry date when you login to the Membership Portal, at our Membership Hub, or ask when you scan in at the main gate. You will also receive an email reminder around a month before your membership expires.

Renewing your membership gives you another year to visit the zoo, you are helping support wildlife conservation work both here in Aotearoa, overseas and through the Zoo, plus you will receive 25% off your membership! 

If you renew your pass within 6 months of it expiring, you still receive the 25% discount off the retail price. You do not need to renew before your membership expires to receive the discount. You can renew 3 months ahead of your membership expiry, even while your pass is still active. Your expiry date will be extended from when your pass expires, or the day you purchase the renewal, whichever gives you the longer duration on your pass.

By law, children cannot visit the zoo without adult supervision until they are 15 years of age or older.

Membership portal questions

You will receive an email to create an account with a unique link inviting you to create a password for your account.

Enter the email address you used to sign up for a membership with us, enter your password and you’re good to go!

If you have not received an email

We will already have an email registered for your primary membership holder, please use this to login to the Membership portal.

Go to the Member Login, then choose Forgot password? Enter the email and click “Send password reset link”, go to your email, reset your password and you can login.

If you are having technical issues or are unsure of the primary membership holder email, please visit our friendly staff in the Membership Hub or contact us at annual.passes@aucklandzoo.co.nz

The benefits of using the Membership portal:

  1. You have access to your digital pass as well as your physical card
  2. You can see your visitation record and when your membership expires
  3. For new memberships, you can upload your photos yourselves and visit the Zoo immediately
  4. It is the quickest and easiest way to renew your membership
  5. It includes information on how to get the discounts at a range of other attractions
  6. We will occasionally include member only special events and competitions on the dashboard
  7. Plus important information, useful links and zoo news.

Click the reset Forgot password? button. Enter the email and click “Send password reset link”, go to your email, reset your password and you can login.

Please note, you must use the email address that is registered against your primary membership holder, if you are unsure of which email this is, please visit our friendly staff in the Membership Hub or contact us at annual.passes@aucklandzoo.co.nz

You can change your contact details, login details, and upload your first photo in the Membership portal, or for all other enquiries please visit our friendly staff in the Membership Hub or contact us at annual.passes@aucklandzoo.co.nz

You are welcome to solely use the digital pass on your phone/device if you find that easier.

You can only upload your first photo yourself on the Membership portal, but if you wish to change your photograph, you will need to visit our friendly staff in the Membership Hub or contact us at annual.passes@aucklandzoo.co.nz

This is part of our efforts to be more sustainable, being able to reuse and renew passes, year after year helps to reduce waste, and every little action counts.

Your membership is open for renewal 3 months prior to your membership expiry date and will remain open until you choose to renew.

If you wish to receive the 25% renewal discount, you will need to renew within 6 months of your membership expiry date.

Not at this stage, the portal is only open to purchasing contacts (purchasers of the membership) or primary contacts (for a gifted membership).

Upon your next visit to the Zoo, visit the Membership Hub to fulfil the Support person pass. They will update your membership and you will be able to access the digital card via the portal. They can also print out your physical Support person pass.

You can create 2 accounts provided you use two different email addresses. Our memberships are designed to be one per primary contact, if you need to maintain 2 then you’ll need to create another membership / account under a new email address.

Annual Pass Membership Types

Photo ID allowing the named person on the card to visit the zoo. Adults are classified as 15+ years of age.

Perfect for anyone who loves to visit the zoo but hates buying a ticket every time. 

A child membership can be brought on its own but must be accompanied by an adult (another adult member or a general admission ticket holder) when visiting the zoo.

Photo ID allowing the named person on the card to visit the zoo. Children are classified as 4 to 14 years of age.

Perfect for anyone who loves to visit the zoo but hates buying a ticket every time.

Had your 65th birthday? Want to put your gold card to use? Our Senior passes are similar to student passes. If you are over the age of 65 you are entitled to a discounted pass so you can visit the zoo whenever you like.

Your pass is photo ID for yourself, and receives all the benefits of an adult pass for cheaper. 

If you have valid student ID for a highschool or tertiary education provider we have a pass for you!

Photo ID allowing the named person on the card (15+ years of age) to visit the zoo, at a discounted rate. Your ID just needs to be valid when you start your pass, if your course ends during your membership at the zoo, not to worry, your Annual pass will continue. Your pass is photo ID for yourself, and receives all the benefits of an adult pass for cheaper. 

Cubs are children aged 0 to 3 years of age. These young visitors are free of charge, and therefore do not require a pass, but don’t worry, we can still make them a card. Cub memberships are free of charge to add to any annual pass membership, so whether you are an Adult, Senior, Student, or Child, you can add the little ones for free. The Cub pass speeds up your visit by allowing the child to have their own card to be scanned in as you all enter.

You can add one guest adult member to your membership – which can be any used by any adult at one time. The Adult guest member must be accompanied by a named member, this can be anyone else on the membership.

Perfect for Children who visit with grandparents, nannies, or where adults alternate between taking the kids.