Mother’s Day High Tea 2026 Terms and Conditions
To ensure that your experience with us is top notch, our high tea menus are curated using carefully chosen ingredients and a whole lot of prep magic – which is why our Mother's Day High Tea event comes with strict terms and conditions to ensure everything runs seamlessly on the day.
We are pleased to offer a dedicated vegan and gluten-free menu to accommodate these dietary requirements. Please note that no further modifications can be made to the menu, and we ask that you pre-book in advance.
Pre-booking is essential, walk-ups are not available on the day.
Mother’s Day High Tea dates & sessions are:
- Friday 8 May 2026. Session times: 11am and 1pm
- Saturday 9 May 2026. Session times: 11am and 1pm
- Sunday 10 May 2026. Session times: 11am, 1pm and 3pm
Each session is 1.5hrs long.
Guests must be seated no later than 30 mins after the start time of each session.
Admission will not be granted if guests arrive 30 minutes after the session has started.
Bookings close:
- 5pm on Thursday 30 April 2026 or until sold out.
No changes to the number of guests to be catered for or will be accepted after 5pm on the date listed above.
Any decreases in the number of guests after a booking has been made may result in the original confirmed guest number being charged.
If you are a member, providing your Membership Number is compulsory. Members receive 15% discount off the full price.
All guests who book are requested to enter their phone number so that the caterer can confirm the booking and advise of any updates or changes if needs be.
Cancellation of the booking may, in Montana Group’s sole discretion, result in a cancellation fee as follows:
- Cancellation within 7 days of the booking will incur a 100% cancellation fee;
- Cancellation more than 7 days of the booking will incur a 50% cancellation fee;
- No concessions will be made for cancellations due to Covid-19, and all conditions above will apply.
The Customer acknowledges that:
- Minimum orders may apply;
- Menu content is always subject to change due to market or seasonal availability; and where, due to unforeseen circumstances (e.g. supplier shortage), the Zoo’s caterer (Montana Food & Events) is unable to provide the agreed menu or catering services, Auckland Zoo reserves the right to adapt the menu and catering services via email with the customer.
- In the rare case that the Zoo is forced to cancel a session due to inclement weather, notice of cancellation will be provided within a day’s notice of a session. This is at the sole discretion of Zoo Management and all customers who have booked will receive a 100% refund.
- All the guests are either seated in the Old Elephant House courtyard or the restaurant.
- The Old Elephant House restaurant will be reserved on the day for walk-ups, but only with “Grab ‘n’ Go” food, not the ‘a la Carte menu’.
If an infant (age 0 – 3 years) is attending, please ensure the infant ticket (free of charge) is booked on your order.
If you require a highchair or a space for a pram/pushchair, please advise in the Special Requirements section of the booking form.
If you feel your infant (age 0 – 3 years) can eat the child’s meal, you may order the meal separately. You can pay for an additional child’s meal for $25 (or $21 if they are a member) and add this to the infant ticket ($0 general admission).
Please put a note in the Special Requirements box at the checkout and our bookings coordinator will send you an email and payment request link for the extra child’s meal order for your child. Please note that an infant ticket must be booked on your order as a pre-condition.
