To ensure that your experience with us is top notch, our high tea menus are curated using carefully chosen ingredients and a whole lot of prep magic — which is why our high tea event comes with strict terms and conditions to ensure everything runs seamlessly on the day.
We are pleased to offer a dedicated vegan and gluten-free menu to accommodate these dietary requirements.
Please note that no additional modifications can be made to the menu and we ask that you pre-book in advance.
By booking, the Guest/Customer acknowledges that they have read and agree to the Terms and Conditions and understand that it is the Guest/Customer’s responsibility to disclose any dietary requirements in advance and that undisclosed dietary requirements cannot be accommodated on the day of the event.
Pre-booking is essential; walk-ups are not available on the day.
High Tea dates & sessions:
- Sunday 17 August 2025. Session times: 11am and 1pm
- Sunday 31 August 2025. Session times: 11am and 1pm
- Sunday 12 October 2025. Session times: 11am and 1pm
- Sunday 26 October 2025. Session times: 11am and 1pm
Each session is 1.5hrs long.
Guests must be seated no later than 30 mins after the start time of each session. Admission will not be granted if guests arrive after 30 mins.
Bookings close:
- Sunday 10 August at 11pm for the event on 17 August or until sold out.
- Sunday 24 August at 11pm for the event on 31 August or until sold out.
- Sunday 5 October at 11pm for the event on 12 October or until sold out.
- Sunday 19 October at 11pm for the event on 26 October or until sold out.
No changes in the number of guests to be catered for will be accepted after 11pm on the dates listed above.
Any decrease in the number of guests after a booking has been made may result in the original confirmed guest number being charged.
If you are a member, providing your Membership Number is compulsory. Members receive 15% discount off the full price.
All guests who book are advised to enter their phone number so that the caterer can confirm the booking and advise of any updates or changes if needs be.
Cancellation
Cancellation of the booking by the guest results in a cancellation fee as follows:
- Cancellation within 7 days of the booking will incur a 100% cancellation fee;
- Cancellation more than 7 days of the booking will incur a 50% cancellation fee;
- No concessions will be made for cancellations due to illness or injury, and all conditions above will apply.
The Customer acknowledges that:
- Minimum orders may apply.
- Menu content is always subject to change due to market or seasonal availability; and where, due to unforeseen circumstances (e.g. supplier shortage), The Zoo’s caterer (Montana Food & Events) is unable to provide the agreed menu or catering services, Auckland Zoo reserves the right to adapt the menu and catering services via email with the customer.
- In the rare case that the Zoo is forced to cancel a session, notice of cancellation will be provided within a day’s notice of a session. This is at the sole discretion of Zoo Management and all customers who have booked will receive a 100% refund.
- All event tickets are seated in the Old Elephant House courtyard.
- The Old Elephant House restaurant will be reserved on the day for walk-ups, but only with “Grab ‘n’ Go” food, not the ‘a la Carte menu’.
If an infant (age 0 – 3 years) is attending, please ensure the infant ticket (free of charge) is booked on your order.
If you require a highchair or space for a pram/pushchair, please advise in the "Special Requirements" section of the booking form.
If you feel your infant (age 0 – 3 years) can eat the kids’ meal, you may order the meal separately. You can pay for an additional Kid’s Plate for $19.00 (or $16.00 if they are a member) and add this to the infant ticket ($0 general admission).
Please put a note in the "Special Requirements" section and our bookings coordinator will send you an email and payment request link for the extra Kid’s Plate order for your child. Please note that an infant ticket must be booked on your order as a pre-condition.
