Vegetarian and dietary requirements can be catered for. This MUST be requested at the time of booking as vegetarian and dietary requirements cannot be provided on the day.
Pre-booking is essential, walk-ups not available on the day.
Sunday High Tea dates are Sunday 24 March, Sunday 31 March and Sunday 7 April 2024, with three sessions available each day at 11.00am, 1.00pm and 3.00pm. Each session is 1.5hrs long.
Guests must be seated no later than 30 mins after the start time of each session. Admission will not be granted if guests arrive after 30mins.
Bookings close:
- Thursday 14 March 2024 for the event on 24th of March or until sold out.
- Thursday 21 March 2024 for the event on 31st of March or until sold out.
- Thursday 28 March 2024 for the event on 7th of April or until sold out.
No changes in the number of guests to be catered for will be accepted after 5pm on the dates listed above.
3 sessions available per day:
- 11.00-12.30
- 13.00-14.30
- 15.00-16.30
Any decreases in the number of guests after a booking has been made may result in the original confirmed guest number being charged.
If you are a member, providing your Membership Number is compulsory.
All guests who book are advised to enter their phone number so that the caterer can confirm the booking and advise of any updates or changes if needs be.
Cancellation of the booking may, in Montana Group’s sole discretion, result in a cancellation fee as follows:
- Cancellation within 7 days of the booking will incur a 100% cancellation fee;
- Cancellation more than 7 days of the booking will incur a 50% cancellation fee;
- No concessions will be made for cancellations due to Covid-19, and all conditions above will apply.
The Customer acknowledges that:
- Minimum orders may apply;
- Menu content is always subject to change due to market or seasonal availability; and
- Where, due to unforeseen circumstances (eg supplier shortage), Montana Group is unable to provide the agreed menu or Catering Services, Montana Group reserves the right to adapt the menu and Catering Services via email with the customer.
- In the rare case that the Zoo is forced to cancel a session due to inclement weather, notice of cancellation will be provided within a day’s notice of a session. This is at the sole discretion of Zoo Management and all customers who have booked will receive a 100% refund.
- All event tickets are seated in the Old Elephant House courtyard.
- The Old Elephant House restaurant will be reserved on the day for walk-ups, but only with “Grab ‘n’ Go” food, not the ‘a la Carte menu’.
All the event tickets are seated in the courtyard. If an infant (age 0 - 3 years old) is attending, please ensure the infant ticket is checked on the order - the organisers will make contact prior to the event about seating arrangements, please ensure that you provide a phone number to be contacted on.