Our Government has announced it is now safe for New Zealand to move from Alert Level 3 to Alert Level 2 on Thursday 14 May in response to the Covid-19 pandemic.

While Auckland Zoo remains closed for now, we are excited to share that we will be re-opening on Wednesday 27 May. We know it’s a little while to wait, but we want to make absolutely sure that you, your whanau and friends can all visit safely and that you can be ‘Zoo Ready’ to have a great zoo experience in our Alert Level 2 environment.  

In the meantime, we will continue to bring the Zoo to you on our website and via our social channels so that we can all stay connected and continue to share our love for wildlife and wild places.

Like every other organisation, there will be some changes and things you need to know before you visit us again during Alert Level 2. As soon as this information is available, we’ll update our website and social media, or you can sign up to our e-newsletter to get the latest information.

Q&As

Our Government has announced it is safe for New Zealand to move from Alert Level 3 to Alert Level 2 on Thursday 14 May in response to the Covid-19 pandemic, and we are excited to share that Auckland Zoo will re-open on Wednesday 27 May.

We know it’s a little while to wait, but we want to make absolutely sure that you, your whanau and friends can all visit safely and that you can be ‘Zoo Ready’ to have a great zoo experience in our Alert Level 2 environment.   As part of Regional Facilities Auckland (RFA), Auckland Zoo continues to work closely with RFA and Auckland Council to follow all Ministry of Health Guidelines and respond to and implement all measures issued by central Government to contain the spread of Covid-19 in New Zealand.

Although we are still closed to visitors, our passionate and dedicated staff are still here on site at the Zoo - working hard to ensure that our animals receive the same high levels of care that they always enjoy.

Auckland Zoo will re-open to visitors on Wednesday 27 May.

Your support means the world to us – and the animals that we care for here at the Zoo and in the wild. As you can’t visit us at present, we will simply extend your membership for the period that we are closed due to Covid-19, so that you won’t miss out, and will still receive your full 12-months’ membership.

You don’t need to contact us to receive this additional period of membership as we’ll change your end-date automatically. If your membership is due for renewal while we are closed, then we sincerely hope you consider continuing to support the Zoo, even if you can’t visit for the time being.

If you do have any other specific questions, please email membership@aucklandzoo.co.nz and we will get back to you as soon as we can.

We have many measures in place to keep our Zoo staff safe and minimise their risk to each other. This includes minimising staff to staff contact, ensuring social distancing protocols, stepping up hygiene measures within all working environments across the Zoo, and having Zoo staff that are not directly involved in caring for our animals or involved in the essential operational running of our Zoo, working from home. More staff will begin coming back on-site from 18 May ahead of opening to visitors on 27 May.

Global experts are still working to understand more about novel coronavirus Covid-19. The current understanding is that the virus was transferred to humans largely due to animals caught and traded illegally. However, the precautions and strict set of biosecurity measures that we have always had in place to protect our staff, visitors and the precious animals we care for means that there is minimal risk posed by the animals at Auckland Zoo to our staff.

Global experts are still working to understand more about novel coronavirus Covid-19. The current understanding is that the virus was transferred to humans largely due to animals caught and traded illegally. However, the precautions and strict set of biosecurity measures that we have always had in place to protect our staff, visitors and the precious animals we care for means that there is minimal risk posed by the animals at Auckland Zoo to our staff.

It’s an extremely busy time for us at the moment, and we understand the frustration that you might feel if you are trying to speak to someone on the phone but cannot get through. For this reason, we ask that all visitor enquiries are sent by email to info@aucklandzoo.co.nz. The team is responding to those queries every day and someone will get back to you as soon as they possibly can.

As part of Regional Facilities Auckland (RFA) – a Council Controlled Organisation (CCO) – Auckland Zoo is able to continue providing the same high level of expert care and quality of life for the animals at the Zoo and maintain essential onsite operations, whilst we are closed due to Covid-19. In order to do this, RFA and the Zoo are committed to minimising expenses while we are unable to generate revenue on site.

As Auckland’s zoo, we are always seeking to build on existing alternative sources of revenue such as through partnerships and sponsorships, and to identify potential new sources of revenue and financial support to increase our conservation impact in New Zealand and overseas, and these efforts are continuing.

There are lots of ways you can support the Zoo and all the amazing conservation work we are continuing to do while we’re closed to you, our much-valued visitors.

Purchase a membership >

Our Annual Pass memberships are the best way to support Auckland Zoo on an ongoing basis. They help fund the amazing care we provide the animals here at the Zoo, as well as contributing to all of our Wild Work – helping threatened wildlife in the wild – be that breeding native species for release to safe places in the wild, or working directly in the wild, monitoring and surveying species, helping restore habitats or providing essential health care to critically endangered species like kākāpō and takahē.

Donate here >

As a not-for-profit wildlife conservation science organisation, Auckland Zoo is a charity that is heavily reliant on the hundreds of thousands of wonderful wildlife-loving people who visit us each year, to help fund our daily operations.  Every day we have over 1400 hungry mouths to feed – from big cats to baboons, kiwi to kea, elephants to long-finned eels and many more!  While it’s not possible to visit us at this time – we’d so appreciate any support you can offer – no matter how small!  

You can also donate to our Auckland Zoo Conservation Fund – supporting our conservation efforts in the wild – financial and practical support that’s making a hugely positive difference – for our precious native species here in Aotearoa, and for exotic species and their habitats all across the globe. Learn more here >

Following a scientific paper published last week (prior to the Bronx tiger news) confirming cat to cat transmission of Covid-19 under laboratory conditions, Auckland Zoo’s Veterinary team in collaboration with our Carnivore keepers, implemented extra precautionary measures for all our cats (lions, cheetahs, and servals). This includes vets and keepers and anyone else in close proximity to these animals - wearing PPE (gloves and masks). Keepers also wear this PPE for animal food preparation and when cleaning these cats’ indoor and outdoor habitats. We have also extended these measures to some other carnivores – otters, red pandas, and meerkats – as an additional precaution, as their susceptibility to Covid-19 is unknown.