Terms and conditions of Entry

1. Visitors enter the Zoo at their own risk and choose to do so under these Terms and Conditions. No liability for loss, injury or damage will be accepted. 

2. Visitors must enter via a public entrance and pay the applicable entrance or membership fee. No tickets will be exchanged or substituted after purchase. No refunds will be given due to inclement weather, maintenance or construction work, animals not on view, or exhibits closed.

3. Auckland Zoo has the authority to close the Zoo or any part thereof, including any animal habitat or keeper talk, remove animals from display for any reason and/or vary the advertised programs at any time for any reason whatsoever including in the interests of safety and will not be liable for any loss or expense incurred by a visitor as a result of such closure or variation.

4. Visitors must not enter any habitat, cross any barrier, or enter any area marked 'no entry' or 'staff only', unless accompanied by an Auckland Zoo staff member.

5. Children must be supervised at all times by a responsible adult aged 15 years or over. The Zoo reserves the right to report any unaccompanied children to the appropriate authorities.

6. Visitors must not bring into the Zoo any animal (excluding fully-vaccinated, pre-approved assistance dogs), costume (if deemed inappropriate by Auckland Zoo), balloons, balls, frisbees or other throwing or sporting devices, whistles, horns or other noisemakers, motorised vehicles, bicycles, rollerskates, rollerblades, skateboards, scooters or similar apparatus; alcohol or illegal substance. Toddlers' bicycles are permitted only if fitted with a rigid fixed handle and under the control of a responsible adult at all times. Auckland Zoo reserves the right to inspect any visitor’s bag(s) on request. Dogs must not be left in cars.

7. Visitors must not touch, disturb or interfere with any animal (including free-range birds); feed any animal; throw any object; allow any objects to fall into or enter habitats; climb on, damage or deface any structure or signage; light any fire; or litter. Remote controlled vehicles and devices, such as drones, are also prohibited. If you do allow an object to fall into an animal habitat, please do not attempt to retrieve it and notify a member of staff.

8. All visitors must wear attire appropriate for a community facility and, for safety reasons, appropriate footwear must be worn at all times. Clothing with objectionable, vulgar or offensive writing, images or imprints are not permitted. Auckland Zoo reserves the right to refuse entry to visitors wearing costumes or items of clothing that may, at Auckland Zoo's absolute discretion, be considered objectionable or have a negative impact on the Zoo’s animals or other visitors.

9. Visitors must not conduct any commercial or charity activity without the written consent of Auckland Zoo. Professional (including commercial) photography and filming, including all media and commercial organisations, is only permitted by prior arrangement with our Marketing and Communications department.

10. Auckland Zoo is smoke-free and smoking is not permitted in the Zoo grounds, this includes electronic cigarettes and vaping. During normal Zoo opening hours there is a designated smoking area outside the main Zoo entrance. Visitors who do not comply will be asked to leave or may be removed.

11. Visitors must comply with the car parking signs displayed in the car parking area. Failure to comply may result in your vehicle being towed at your risk and expense. Auckland Zoo accepts no liability for any claim by you or any other person, whether for loss or damage to your vehicle or any other vehicle, whether resulting from using the car park or from your own negligence or otherwise.

12. Visitors must comply with any other conditions or instructions displayed in Zoo grounds or communicated by Zoo personnel. 

13. The Zoo retains the right to deny access and/or remove visitors who fail to comply with these Terms and Conditions of Entry, are being a public nuisance, acting recklessly and/or failing to observe directions from Zoo personnel or any Zoo signage.

14. Visitors must adhere to the adult to children ratio below when visiting: 1 adult to 8 children (aged 0-14 years). Groups without adequate supervision ratios will not be permitted to enter the Zoo.

The decision to deny access and/or remove any visitor is at the absolute discretion of Auckland Zoo.

  1. Parking in the Zoo carpark is at your own risk. Please park responsibly.
  2. You must not obstruct any persons or vehicles using the carpark. You must not park in any area marked “Reserved” or “No Parking”, or in zones identified as “drop off” or “loading zones”. You must not park on the grass verges in and around the carpark. Any car parked in a mobility bay must display a current mobility pass.
  3. If you breach any of these parking terms & conditions, Auckland Zoo may, at its sole discretion and at the owners’ risk and expense: Enter the vehicle; tow the vehicle; or apply a wheel clamp to the vehicle. This carpark is an Auckland Council Alcohol Ban area that is enforced by the New Zealand Police. If your vehicle has been removed from this carpark, please contact Supercity Towing (0800 728 694) to determine your vehicles whereabouts and how best to retrieve it.

Auckland Zoo (“the Zoo”) is owned by Tātaki Auckland Unlimited (“TAU”).  All ticket holders to the Zoo are subject to the following terms and conditions and by acquiring one or more tickets to the Zoo (“Ticket” or “Tickets”) you confirm to TAU that you accept these terms and conditions of use.

Ticket holders are referred to in these Terms and Conditions as “Visitors”.

Please note: Transactions for tickets purchased online for Auckland Zoo will appear on your bank or credit card statement as ‘RFA Auckland Zoo'.  We cannot be held responsible for any additional charges applied by the bank or card issuer.  All tickets purchased online require the Visitor to produce the ticket confirmation email on arrival at the Zoo. The email confirmation will be emailed to the email address nominated by the Visitor at time of purchase upon successful completion of the transaction. Visitors are admitted to the Zoo subject to the terms and conditions of entry which are displayed at the Zoo’s main entrance, a copy of which is available on request.

Admission tickets are non-transferable, non-exchangeable, non-refundable and void if altered. They are not valid for special events that require a separate admission charge. All persons entering the zoo must have a valid entrance ticket which must be retained during your visit. As the tickets are non-transferable, accordingly they may not be sold or passed to any third party.

Tickets

  1. 1.1 One Ticket purchased entitles one person entry to the Zoo on a single occasion.
  2. 1.2 All persons entering the Zoo must hold a valid Ticket that must be retained at all times and submitted for inspection if required by any member of staff. Failure to produce a valid Ticket on request may result in removal from the Zoo.
  3. 1.3 Group Tickets for parties of 15 or more may be available at discounted rates (“Group Tickets”)

Please see the Tickets section of the Zoo website for details.

  1. 1.4 Where Ticket prices vary according to age, the following provisions apply:
  2. 1.4.1 A person of 15 years or older is classed as an adult;
  3. 1.4.2 A person aged 4 to 14 years is classed as a child; and
  4. 1.4.3 For children aged 3 years and under, no admission fee will be charged.

1.5 Concession Tickets apply to the following groups:

  1. 1.5.1 Students, upon production of a valid Student ID
  2. 1.5.2 Seniors upon presentation of ID to verify their age as over 65
  3. 1.5.3 For caregivers of disabled visitors, no admission fee will be charged.

1.6 The price of Tickets may vary from time to time and the prices advertised are not guaranteed.

  1. 1.7 Once acquired, whether by purchase or on a complimentary basis, Tickets are non-refundable, non-transferable and void if altered and Tickets that the Zoo reasonably suspects have been transferred or altered will not be honoured. If lost, Tickets will not be replaced.
  2. 1.8 From time to time, the Zoo may issue Tickets under special promotions (“Promotional Tickets”) but Promotional Tickets will be available subject to availability and subject to any terms and conditions affecting the particular promotion.
  3. 1.9 Should a refund/amendment be provided at the Manager’s discretion, an administration fee of $10 NZD will be applied.

2. Pre-booked Tickets:

  1. 2.1 Pre-booked Tickets purchased via the website should be produced by the Visitor on arrival for inspection and will be scanned to check validity.
  2. 2.2 Pre-booked Tickets may not be used in conjunction with any voucher, promotion or special offer.