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Visitor information

  1. Push chairs - Single and double pushchairs are available for hire for $8 (plus bond of a driver's licence or equivalent) from the Information Centre. Pre-booking is recommended by calling (09) 360 3805.
  2. Umbrellas - Auckland Zoo's Information Centre hires out umbrellas for $4 plus bond of a driver licence (or equivalent). There is also a range of wet weather apparel for purchase from WildZone gift shop.
  3. Toilets and parent/child facilities - Toilets and baby changing facilities are situated throughout the Zoo. Parents room with breastfeeding facilities are also available. Check our map to see locations.
  4. Souvenir photography - Magic Memories offers a souvenir photography package. These are available to purchase after your visit at the Zoo's main entrance. If you purchased a photo from the staff at our Magic Memories photo booth, just click here, enter your code and view it online.
  1. Caregivers - Should you require a caregiver to accompany you at the Zoo, they will receive free entry. Be sure to advise cashiers upon entry and they will process for you. If you have any further questions, please feel free to call our Information Centre on +64 9 360 3805.
  2. Wheelchairs and mobility scooters - Approximately 90% of Auckland Zoo is accessible by wheelchair, and 70% by mobility scooter. A map explaining inaccessible areas is available free of charge on request from the cashiers or at the Zoo's Information Centre near the main entrance.
  3. Accessible car parking - Accessible car parking is available in the Motions Road car park, closest to the main entrance to the Zoo, for vehicles displaying a current mobility parking permit.
  4. Wheelchairs and mobility scooter hire - kindly donated by Allied Medical NZ, these are available to hire from the Information Centre. There is no charge, but we recommend you book in advance by calling +64 9 360 3805. When you pick up your wheelchair or scooter, we will require a bond item (car keys or driving licence) and a waiver form must be signed prior to use of a mobility scooter.
  5. Assistance dogs -  Dogs from organisations* who have successfully completed on-site zoo assessments and are fully vaccinated and trained are welcome to accompany their owners to the Zoo. We ask that you please contact us prior to your visit on +64 9 360 3805. No other animals are permitted to be brought in to the Zoo.

*Assistance dog organisations who have approved access to the Zoo:
Assistance Dogs New Zealand
The Royal New Zealand Foundation of the Blind (RNZFB)

  1. Toilet Facilities - Please refer to our map for wheelchair accessible toilet facilities.
  2. If you require any additional assistance during your visit, please approach any staff member or Zoo volunteer, or visit the Information Centre near the main entrance.

Auckland Zoo is proud to serve palm oil-free and free-range food at our four cafes. 

  1. Darwin's Café - our café in the middle of the Zoo, offers Shaky Isles coffee, a selection of drinks from The Better Drinks Company as well as a range of delicious meal options, baked treats, Tip Top ice creams and light refreshments. You can choose from a selection of cabinet food options including fresh salads, gourmet sandwiches, wraps, homemade quiches, and lasagne. Multiple hot options are available on a daily basis as well as an a la carte menu with all day options - from big breakfast and pancakes through to quesadillas and gourmet burgers. We cater to all nutritional areas and deficiencies offering gluten free, dairy free, vegetarian and vegan options.
  2. The Watering Hole - the perfect place to relax and enjoy the stunning views of our flamingos, lions, and elephants. Enjoy Shaky Isles coffee, drinks from The Better Drinks Company, Tip Top scoop ice cream, burgers, pitas and hot chips.
  3. Wētā Café - conveniently located in the Zoo's entrance plaza, Wētā Café offers Shaky Isles coffee, a selection of drinks from The Better Drinks Company, Tip Top ice creams and a range of cabinet food options including fresh salads, sandwiches, wraps, muffins, pastries, and scones.
  4. The Lookout - located in the Zoo's New Zealand precinct Te Wao Nui, The Lookout offers Shaky Isles coffee, a selection of drinks from The Better Drinks Company, a range of snacks and Kapiti ice cream.
  5. ​​​Download a map of Auckland Zoo to see food and refreshment outlet locations.

There are also a number of picnic areas around Auckland Zoo - sit back and relax with your purchased or packed lunch while enjoying the sights and sounds of the Zoo!

Do not feed the animals - every animal enjoys its own specific, well-balanced diet. We hope that you enjoy some great food on your Zoo visit, but please do not feed any of it to our animals. Our keepers work hard to fulfil our animals' needs.

 

WildZone gift shop is open every day from 9.30am to 5.30pm and is packed full of fun souvenirs, gifts, clothing, books and toys. 

With a strong focus on conservation and sustainability, WildZone offers a range of products made from recyclable and sustainable sources, many of which contribute to humanitarian and conservation projects around the world - so if you're looking for great gifts with heart, then look no further than WildZone.

WildZone gift shop also holds Storytime at 10am on Thursdays (except school holidays) - a fun-filled learning experience for pre-schoolers with exciting animal stories, singing and dancing.

PLAN YOUR DAY

Vet Hospital

Our Vet Hospital is open to the public and visitors are able to see checkups and routine procedures through large viewing windows.

Next time you visit us, be sure to pop in to the hospital – you may see our team treating an animal or working on groundbreaking wildlife research! 

Learn more >

How to get here

Auckland Zoo is on Motions Road, just west of downtown Auckland and next to the beautiful Western Springs Reserve and Museum of Transport and Technology (MOTAT). MOTAT's tram network provides a link between both attractions.

By car

  1. Auckland Zoo is well signposted both east and westbound on the North Western motorway.

Public transport

  1. For bus / public transport options to get to Auckland Zoo, visit the Auckland Transport website.  If taking the bus, the closest stop is 8124 on Great North Road, opposite Motions Road (with a short walk down Motions Road to Auckland Zoo).

Parking

  1. Auckland Zoo has two large car parks providing free off-street parking for cars, charter buses and tour coaches. Accessible car parking is available in the Motions Road car park, closest to the main entrance to the Zoo, for vehicles displaying a current mobility parking permit.