About Auckland Zoo
Terms and Conditions
Terms and Conditions
All items contained in this website, both images and text, are the property of AUCKLAND ZOO. If you use any material from this site, you must obtain the express written permission of AUCKLAND ZOO.
Disclaimer
Every reasonable effort has been made to provide current and accurate information on this site.
A number of external links have been included on pages for additional information. However AUCKLAND ZOO does not accept any responsibility for the content or operation of any external site.
Privacy Policy
Any personal information supplied through this website will be used solely for AUCKLAND ZOO purposes and will not be sold or distributed in any way to any outside agency.
Online shop policies - online shopping coming soon...
Delivery
Please allow up to 10 working days for goods being shipped within New Zealand and 10-25 working days for goods being shipped internationally. We use standard mail, postage and packing. Please note: Auckland Zoo takes no responsibility for items lost in the mail.
Returns and Refunds
The merchandise we sell in our online shop has been carefully selected. Should you not be entirely happy with your purchase, or if you receive damaged or defective merchandise, we will either issue a refund or exchange the item upon its return. You will not be charged any additional shipping or handling fees for replacement. Returns must be made within 30 days of purchase.
To contact us regarding refunds, returns, damaged goods or cancelling your transaction, email aucklandzoo@aucklandcouncil.govt.nz.